Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Thomas

Jasper,Ny

Summary

Dynamic administrative professional with proven expertise at CASA-Trinity in enhancing operational efficiency and communication. Skilled in records retrieval and scheduling, I excel at managing complex tasks while maintaining confidentiality. Recognized for improving service quality and supporting leadership through effective office supply management and proactive problem-solving.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

CASA-Trinity
04.2024 - 06.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.

Receptionist

Pro-Action
05.2022 - 06.2023
  • Managed multiple tasks and met time-sensitive deadlines.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered central telephone system and directed calls accordingly.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Home Health Aide

Horizon Health Network
02.2019 - 11.2022
  • Followed nutritional plans to prepare optimal meals.
  • Provided mobility assistance such as walking and regular exercising.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Assisted disabled clients to support independence and well-being.
  • Provided transportation and appointments management.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

Education

No Degree - Medical Billing And Reimbursement

Elmira Business Institute
Elmira, NY

GED -

Athens High School
Athens, PA
01-2013

Skills

  • Records retrieval
  • Research
  • Filing
  • Meeting planning
  • Mail handling
  • Bookkeeping
  • Scheduling
  • Memo preparation
  • Reception oversight
  • Letter preparation
  • Program files maintenance
  • Office supply management
  • Administrative operations

Timeline

Administrative Assistant

CASA-Trinity
04.2024 - 06.2025

Receptionist

Pro-Action
05.2022 - 06.2023

Home Health Aide

Horizon Health Network
02.2019 - 11.2022

No Degree - Medical Billing And Reimbursement

Elmira Business Institute

GED -

Athens High School

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