Danielle Thompson
Sacramento,CA
Summary
Experienced customer service and administrative professional with a strong background in complaint resolution and appointment scheduling. Skilled in Eaglesoft software and HIPAA compliance. Known for fostering positive relationships and enhancing workflow efficiency in retail and healthcare settings. Committed to maintaining high standards of professionalism and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Dental Office Receptionist
Sun-Park Dental
Rocklin
11.2023 - 10.2025
- Welcomed patients, registered information, and confirmed insurance details prior to appointments.
- Prepared treatment plans for patient approval, including cost estimates and payment arrangements.
- Checked patients in and out, verified insurance, and collected co-pays to maintain accurate financial records.
- Responded promptly to telephone inquiries, providing accurate information and direction as needed.
- Ensured compliance with HIPAA regulations by securing confidential medical records at all times.
- Scheduled and rescheduled patient appointments using dental office management software efficiently.
- Provided clear information about procedures and treatments to enhance patient understanding.
- Maintained a professional front desk area to create a welcoming environment.
Customer Service Representative
Nordstrom
Roseville
10.2020 - 05.2024
- Delivered primary customer support to internal and external customers.
- Processed returns and exchanges according to store policies.
- Responded to customer telephone calls promptly, minimizing on-hold wait times.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Investigated customer concerns and established root causes to address product or service grievances.
- Analyzed and addressed accounting, service, and delivery issues.
- Trained staff on operating procedures and company services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing, and support policies and procedures.
- Trained new personnel regarding company operations, policies, and services.
- Managed hundreds of customers daily in dynamic retail environment, collaborating with team of 10 customer service associates.
In-Store Recruitment Manager
Nordstrom
Roseville
10.2021 - 07.2022
- Established and nurtured relationships with external recruiters and agencies.
- Conducted sourcing, interviewing, negotiations, and hiring processes.
- Reviewed applications and resumes to facilitate recruitment activities.
- Collaborated with managers to assess vacancies and candidate qualifications.
- Monitored staffing levels and initiated recruitment for qualified candidates.
- Oriented new hires on company policies, benefits, and job responsibilities.
- Organized on-site hiring events to attract potential candidates.
Office Administrator
POS Portal A Scan Source Company
Sacramento
01.2020 - 04.2020
- Greeted visitors and escorted individuals to designated offices.
- Executed clerical responsibilities including filing, managing phone calls, responding to emails, and preparing documents.
- Managed office supplies and inventory for efficient daily operations.
- Supported colleagues during critical tasks.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Oversaw phone calls and correspondence including emails, letters, and packages.
Lead Communications Operator and Cash Room Clerk
Nordstrom
Sacramento
11.2014 - 02.2020
- Engaged with callers following 5-point Communication Standard and routed to correct departments.
- Recognized by SM for excellent customer service, I became an All-Star.
- Managed over 700 calls daily, and answered all incoming calls.
- Supervised and upheld office equipment, controlled inventory supplies, and arranged for replacement orders as required.
- Operated multi-line phone systems to route incoming calls accurately.
- Paged employees over PA system to ensure prompt connection with callers.
- Mentored fellow operators in meeting company customer service standard.
- Assisted other departments with administrative or clerical support.
- Count the cash room safe by using the GLORY cash machine or by hand.
- Prepared money for all department registers within the allotted time frame.
- Responsible for processing cash and check transactions for bank deposits.
- Collaborated with team members to streamline cash handling procedures.
- Maintained accurate records of all cash transactions and deposits.
- Performed opening and closing procedures for the cash room.
- Prepared and checked cashier register tills.
- Investigated and solved account issues to maintain current and accurate money systems.
- Provided customer service, handling inquiries and resolving issues related to transactions.
- Prepared bank deposits, verifying amounts and ensuring timely deposits.
- Ensured the cash office was organized, clean, and operated efficiently.
- Received and recorded cash, checks and transfers.
- Prepared bank deposits by verifying and balancing receipts, and sending cash and checks to banks.
Claims Clerk III
Crawford & Company
Folsom
10.2008 - 10.2012
- Organized forms, made photocopies and filed records using alpha/numeric filing.
- Researched unpaid claims.
- Produced monthly reports using Excel spreadsheet functions.
- Monitored and maintained office equipment; inventory supplies and ordered replacement supplies as needed.
- Created, updated, and maintained personal records, financial records, and other records/data for claimants.
- Assisted office managers and claims adjusters.
- Maintained organized records and efficiently processed documents.
- Helped organize and maintained office common areas.
Education
AA Degree -
American River College
Sacramento, CA12-2026
High School Diploma -
Loretto College Preparatory High School
Sacramento, CA05.2001
Skills
- Phone and email etiquette
- Complaint resolution
- Creative problem solving
- Adept at multi-line phones
- Proficiency in Eaglesoft
- Administrative support
- Customer service
- Appointment scheduling
- HIPAA compliance
- Microsoft Excel
- Patient scheduling
- Insurance verification
- Data entry
- Dental terminology
Timeline
Dental Office Receptionist
Sun-Park Dental
11.2023 - 10.2025
In-Store Recruitment Manager
Nordstrom
10.2021 - 07.2022
Customer Service Representative
Nordstrom
10.2020 - 05.2024
Office Administrator
POS Portal A Scan Source Company
01.2020 - 04.2020
Lead Communications Operator and Cash Room Clerk
Nordstrom
11.2014 - 02.2020
Claims Clerk III
Crawford & Company
10.2008 - 10.2012
AA Degree -
American River College
High School Diploma -
Loretto College Preparatory High School