DANIELLE THORPE
Ewa Beach,United States
Summary
Lead Bartender and server with an impressive 17+ years of experience, excelling in the creation of unique cocktails and customer engagement strategies that have significantly boosted bar sales and customer morale. Renowned for implementing effective training programs and quality control measures, fostering teamwork, and enhancing customer satisfaction. Equipped with skills in team coordination, customer engagement, strong communication and observation skills with keen attention to detail. Ready to leverage these abilities to further enhance customer relations and acquire what it takes to excel in any position and task at hand while ensuring to meet all standards while following protocol.
Overview
18
18
years of professional experience
Work History
Bartender
USCG Hideaway Club
12.2024 - Current
- Crafted and served diverse cocktail selections, enhancing customer satisfaction and experience.
- Managed bar inventory efficiently, ensuring optimal stock levels and minimizing waste.
- Trained new bartenders on techniques, customer service standards, and bar operations.
- Developed signature drinks, increasing patron engagement and repeat visits.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Roy’s Ko’Olina
05.2024 - Current
- Welcome guests promptly and courteously, ensuring a positive dining experience.
- Address guest concerns efficaciously in a timely fashion.
- Deliver exceptional guest experiences through attentive service, personalized recommendations, and genuine island hospitality, fostering lasting impressions of Hawaiian culture.
- Uphold elite service standards by anticipating guest needs and ensuring prompt and courteous interactions, and embodying the warmth of the Aloha spirit.
- Contribute to a seamless, enjoyable work atmosphere through proactive teamwork.
- Maintain an impeccable work station that's stocked, organized and sanitized, to ensure a clean “open to close” and “close to open” mind set.
Lead Bartender
Outback Steakhouse
07.2007 - 02.2024
- Craft unique cocktail recipes that showcase creativity and cater to the preferences of the local market, attracting new customers and boosting overall bar sales.
- Implement effective training programs for new bartenders to ensure consistency in drink preparation and customer service, leading to increased customer satisfaction and loyalty.
- Implement customer engagement strategies to drive repeat business and enhance the overall guest experience, fostering loyalty and positive word-of-mouth within the local community.
- Create a bartender competition within the team to encourage skill development, creativity, and teamwork, fostering a dynamic and engaging work environment that sets Outback Steakhouse apart in the local market.
- Collaborate with the kitchen team to develop food and cocktail pairing recommendations that enhance the dining experience for customers, increasing cross-sales and overall satisfaction at Outback Steakhouse.
- Implement quality control measures for cocktail preparation and presentation to ensure consistency and excellence in every drink served, maintaining Outback Steakhouse's reputation for high-quality beverages and customer satisfaction.
- Lead and coordinate team meetings to discuss new cocktail recipes, training updates, and customer engagement strategies, fostering a collaborative and innovative work environment that drives success at Outback Steakhouse.
- Develop and implement a customer feedback system to gather insights on cocktail preferences, service satisfaction, and overall dining experience, allowing for continuous improvement and customization of offerings to meet the evolving needs of the local market and enhance customer engagement at Outback Steakhouse.
Education
Registered Medical Assisting -
Hawai’i Business College
Honolulu, HI, United States03.2005
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Complex Problem-solving
- Team training and development
- Outgoing personality
- Memory retention
Intership
- JAN 2004 - SEP 2005
- Medical Assistant, Kapolei Eye Care, Kapolei, HI
- Answered phones, checked patients in and out and scheduled patients
- Checked patient insurance eligibility
- Performed basic triage duties
- Checked patient’s vision acuity
- Assisted physician with invasive surgeries.
- Autoclaved medical tools for physician after each procedure
- Organized and sanitized sanitize patient rooms and medical equipment after each use.
Timeline
Bartender
USCG Hideaway Club
12.2024 - Current
Server
Roy’s Ko’Olina
05.2024 - Current
Lead Bartender
Outback Steakhouse
07.2007 - 02.2024
Registered Medical Assisting -
Hawai’i Business College