Danielle Tibbitts
Dallas,GA
Summary
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Diligent Client Care Specialist with solid background in customer care. Adept at resolving customer issues and improving service processes. Demonstrated skills in communication and problem-solving.
Overview
9
9
years of professional experience
Work History
Client Care Specialist
Residential Inspector of America
03.2022 - 09.2025
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved customer inquiries and issues to enhance satisfaction and loyalty.
- Collaborated with inspection teams to streamline communication and improve service delivery.
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Scheduled home inspections with added ancillary services custom to the home being inspected.
- Worked closely with real estate agents and their clients while educating them on services and processes.
Dental Assistant
Brookpointe Dental
03.2020 - 03.2022
- Assisted in patient management, ensuring comfort and addressing concerns during procedures.
- Prepared examination rooms and sterilized instruments to maintain a safe environment.
- Supported dental procedures by efficiently handling tools and materials for the dentist.
- Educated patients on post-treatment care and oral hygiene practices to enhance recovery.
- Collaborated with team members to streamline workflows, improving overall clinic efficiency.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Dental Assistant
Frank Terracina DMD
10.2018 - 03.2020
- Responsible for bringing patients into a clean and fully set up room.
- Assisting dentist by handing appropriate instruments and supplies at correct times.
- Fabricating temporary crowns in a timely manner.
- Taking accurate alginate impressions.
- Adjusting dentures and partial dentures.
- Keeping up with sterilization.
- Making sure patients are comfortable and safe.
- Monitoring nitrous oxide.
- Explaining aftercare for patients after procedures.
- Keeping all rooms fully stocked with all supplies.
- Creating and delivering bleach trays.
Manager
Bow Wags
06.2016 - 03.2020
- I started out as a receptionist in this job and was eventually moved to a manager position.
- Being a receptionist I worked face to face with customers on a daily basis as well as on the phone.
- Was responsible for supervising 8 employees to ensure everyone was doing their job appropriately and efficiently.
- Learned new computer software quickly and used it daily.
- Responsible for checking in and checking out customers making sure all items are accounted for and all money is handled properly.
- Assured customers quality service when trusting us with their pets.
Education
CDA - Dental Assisting
Dental Careers Institute
Roswell, GA03.2018
Skills
- Customer service
- Inbound customer service
- Call center experience
- Complaint handling
- Problem resolution
- Relationship building
- Customer relations
- Product knowledge
- Customer relationship management
- CRM software
Timeline
Client Care Specialist
Residential Inspector of America
03.2022 - 09.2025
Dental Assistant
Brookpointe Dental
03.2020 - 03.2022
Dental Assistant
Frank Terracina DMD
10.2018 - 03.2020
Manager
Bow Wags
06.2016 - 03.2020
CDA - Dental Assisting
Dental Careers Institute
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