Summary
Work History
Education
Skills
Timeline
Overview
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Danielle Tindell

Parma,OH

Summary

Dynamic Manufacturing Production Associate with a proven track record at Original Mattress Factory, excelling in conflict resolution and customer relations. Expert in precision measurement and adept at upselling, I fostered loyalty through empathetic complaint handling, contributing to significant sales growth and strengthening customer relationships.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Work History

Manufacturing Production Associate

Original Mattress Factory
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.

Customer Service Representative

Speedway LLC
08.2013 - 06.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.

Education

Bachelor - Criminal Justice

Lorain County Community College
Elyria, OH

Diploma - General Studies

Medina High School
Medina, OH
05.2013

Diploma - Animal Care And Management

Medina County Career Center
Medina
05.2013

Skills

  • Precision measurement
  • Hazardous materials handling
  • Adherence to standards
  • Machine operation
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Team development

Timeline

Customer Service Representative

Speedway LLC
08.2013 - 06.2021

Manufacturing Production Associate

Original Mattress Factory

Bachelor - Criminal Justice

Lorain County Community College

Diploma - General Studies

Medina High School

Diploma - Animal Care And Management

Medina County Career Center

Overview

2022
2022
years of professional experience
Danielle Tindell