Danielle Tobon

• Scheduling and selling medical appointments for insurance members.

As a subject matter expert with the Federal Emergency Management Agency ( FEMA), I leveraged my specialized knowledge and extensive experiences to provide critical guidance and strategic insights in disaster response and recovery operations. My role involved conducting comprehensive risk assessments , developing and implementing advanced mitigation strategies, and ensuring compliance with federal regulations and policies. I collaborated with multidisciplinary teams to design and execute training programs , enhance preparedness initiatives, and optimize resource allocation. Through my expertise, I played a pivotal role in enhancing FEMA's capabilities in regards to operational resiliency, thereby safeguarding communities and fostering a culture of readiness and resilience nationwide.

• Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
• Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.

• Planning and directing programs and procedures for responding to natural disasters such as hurricanes, earthquakes and tornadoes
• Organization and management of resources and responsibilities for dealing with all humanitarian aspects emergencies in particular preparedness, response and recovery in order to lessen the impact of disasters.

• Data Management, Geospatial Flood Mapping, Technical Support, Case Management
• Assisted elderly and disabled clients with obtaining federal disaster aid
• Assisted elderly and disabled clients with comprehending how to receive state aid for social programs within the client's immediate territory.

• Data management, webinar and pipeline management/analysis
• Meeting recruitment quotas on a weekly basis
• Conducting telemarketing and recruitment campaigns and conducting Zoom interviews on a daily basis
• Moving applicants through the insurance licensing process as seamlessly as possible and conducting a multitude of follow-up calls.

• Researched claims payments and pursued recoveries through contact with various parties and/or claim recoupment, as needed
• Managed all claims that require recovery for overpaid or incorrectly paid claims, coordination of benefits with other insurance companies, claims paid to wrong providers, duplicate payments, subrogation refunds, and all other claim scenarios
• Including initiating phone calls to applicants, providers, and other insurance companies to gather coordination of benefits data
• Responsible for correcting these claims through the claims adjustment process
• Lead the efforts of researching and resolving claims issues for the claims department which includes analytical research, processes, workflows, and workflow improvements, issue identification and attention to service levels and operational compliance policies, reimbursement policies, and federal compliance
• Provided explanations and interpretations within the area of expertise.

• I was hired as a sales account executive for Samantha Springs in Keller, Texas
• I thoroughly enjoyed my job while I was employed there and I was able to maintain a solid sales performance record.

• Overseeing warehouse, inventory control, material handling, customer service, transportation, and planning workers
• Hiring, and training and evaluating employees
• Preparation of employee schedules and ensure warehousing and distribution workers follow safety rules.