Summary
Overview
Work History
Education
Skills
Other systems
Timeline
Generic

Danielle Tocco

Seaford

Summary

Dynamic billing and accounts receivable professional with proven expertise at Canon USA in cash application management and credit analysis. Adept at enhancing payment processing accuracy and fostering strong customer relationships. Recognized for effective communication and team collaboration, driving timely financial reporting and compliance in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Accounts Receivable I

Canon USA
02.2018 - Current
  • Research on all payments and deductions not clearly identified for line-item application
  • Balancing daily bank deposits to AR receipt
  • Applies cash to all customer accounts, communicating customer remittance issues to Credit department
  • Supports Credit, Accounting, and Audit requests for customer payment information and cash application
  • Ensures that all cash is applied accurately and completely; must balance individually each day in order to achieve a timely monthly closing of Accounts Receivable
  • Processing of internal and customer purges to customer accounts, ensuring accuracy of customer Balances
  • Creates chargebacks for all unauthorized deductions as well as clearing all approved deductions.
  • Supports SOX and Financial audit requirements related to AR’s processes

Billing Representative II

BISG
11.2011 - 12.2017
  • Billing of monthly service of over 55 National and Government Accounts.
  • Review of monthly invoices to ensure accuracy of Purchase Order numbers, service and usage charges, and period of performance.
  • Update of machine serial number information in regards to price changes, contract and purchase order renewals, sell to code and department code changes to ensure correct billing and issuance of sales commission.
  • Updates servicing dealer due to machine relocation or dealer cancellation.
  • Reviews Purchase Orders and verifies information to ensure that it corresponds to customer pricing.
  • Issues price quotes for service renewal on Government copiers.
  • Creation of invoice credits and reissues to correct billing errors.
  • Purchase Order close-outs for Federal and State Government customers.
  • Assists with relocations and removal of machines.
  • Obtains new credit card information for expired or rejected credit cards.
  • Processes EDI invoicing for service and purchases.
  • Processes Tax Credits, relocation and removal charges, lease, service and miscellaneous charges.
  • Communicates with Government and Global Account customers, Servicing Dealers, Account Executives and other Departments regarding billing and account questions and concerns.
  • Actively enrolls in training courses to advance knowledge.
  • Provides training to new and existing employees.

Billing Specialist

Adecco Group North America
06.2007 - 08.2011
  • Management of automated and manual credit card invoice number payments for Adecco's clients in U.S and Canada.
  • Collection of funds on delinquent credit card payments from various clients.
  • Review and submit credit requests
  • Implementation of specialized method for U.S and Canadian billing.
  • Preparation of weekly processed and rejected credit card reports, and other financial statements using Excel to serve as notification for Clients, Management, Collections, and Accounts Receivable.
  • Monitored the credit card billing mail box and phone line.
  • Handled, investigated and resolved all client inquiries regarding misapplied funds.
  • Assisted AR with write offs.
  • Provide clients with monthly reports, copies of invoices and other legal documentation upon request
  • Production of training manuals for various billing processes.
  • Weekly uploads of Manual CSV files into specific customer billing systems.
  • Weekly billing and end changes, and billing adjustments and re-bills.
  • Represented my department on Adecco’s Diversity Council Committee.

Payroll Processor

Branch Services
06.2007 - 09.2008
  • Entered approved payroll hours and expenses into the time keeping system.
  • Processed out of cycle, emergency, termination and replacement checks
  • Processed garnishment for paycheck deduction for child / spousal support, tax levies, writ court orders, and arrears loans.
  • Researched and resolved all payroll inquiries and problems, utilizing PeopleSoft, Custom Match, Oracle and Timex.
  • Refunded over garnished associates and reissued checks to vendors.
  • Trained colleagues the correct payroll laws and billing processes.
  • Efficiently and accurately processed Records of Employment (ROE), payroll, and garnishments
  • Implemented a new process for Canadian record of employment, resulting in quicker time around time.
  • Production of training manuals for the record of employment, and garnishment process.
  • Reconcilement daily paperwork to maintain accurate records.
  • Representative for my department on Adecco’s Diversity Council Committee.

Sales and Retail Operations (Customer Care Representative)

Verizon Wireless
07.2005 - 06.2007
  • Supervised all operational aspects of my store and upheld Verizon Wireless’s integrity on all of sales operational procedures and functions.
  • Management responsibilities such as interviewing temporary associates to serve as store greeters.
  • Coaching, training and mentoring to the staff and fellow coworkers.
  • Examination of prior day’s sales sheets, customer’s contacts and cell phone accounts to ensure that the company policy was followed by the Sale's representative that processed the transaction.
  • Developed action plans to ensure my stores compliance on company quarterly audits.
  • Set foundation in training all new store employees in store operations, and selling products and services.
  • Placed and received orders for all office supplies, brochures, business cards, and currency orders.
  • Assisted with updating store merchandizing/displays.
  • Daily reconciliation of prior day’s cash receipts.
  • Provided excellent customer service and training of products and service to Verizon clients.
  • Attended and Planned Trade Shows

Education

Certificate of Human Resources -

St. Joseph’s College
Patchogue, NY
05.2009

Bachelors of Arts - Communications, Psychology

Hofstra University
Uniondale, NY
12.2004

Skills

  • Microsoft proficiency
  • Payment processing accuracy
  • Cash application management
  • Credit and collections
  • Billing and financial reporting
  • Credit analysis and compliance
  • Customer relationship management
  • EDI and invoice processing
  • Data analysis and attention to detail
  • Effective communication skills
  • Team collaboration and training

Other systems

Oracle, Fieldglass, S21, People Soft, Arabia, and ADP, Cash Pro.

Timeline

Accounts Receivable I

Canon USA
02.2018 - Current

Billing Representative II

BISG
11.2011 - 12.2017

Billing Specialist

Adecco Group North America
06.2007 - 08.2011

Payroll Processor

Branch Services
06.2007 - 09.2008

Sales and Retail Operations (Customer Care Representative)

Verizon Wireless
07.2005 - 06.2007

Certificate of Human Resources -

St. Joseph’s College

Bachelors of Arts - Communications, Psychology

Hofstra University

Similar Profiles

CREATE PROFILE