Danielle Togisala
South Jordan,UT
Summary
Dynamic Processing Section Lead with proven expertise in team leadership, quality control, and fraud detection. Known for fostering collaboration and motivating teams to achieve high productivity and efficiency. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
Work History
Acting Processing Section Lead
Discover Finacial Services
Salt Lake City, Utah
07.2025 - Current
- Created and maintained an effective team environment through collaboration and communication.
- Facilitated problem-solving activities across all staff levels to address issues effectively.
- Developed strategies to improve productivity and efficiency among team members.
- Encouraged, empowered and motivated team to accomplish objectives.
- Helped employees understand and follow senior manager orders to support business success.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assessed employee performance and delivered continuous feedback and coaching to enhance individual contributions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality control measures to uphold company standards.
- Analyzed data from various sources to inform decision-making within the leadership team.
- Evaluated team member feedback to pinpoint and prioritize areas for improvement.
Fraud Analyst/Quality Assurance Analyst
Alorica-Apple Credit Card
Salt Lake City , UT
04.2022 - 05.2025
- Analyzed transaction data to identify potential credit card fraud patterns.
- Investigated reported fraud cases through detailed case reviews and interviews.
- Utilized fraud detection software to monitor transactions in real-time.
- Educated customers about security practices and reporting suspicious transactions.
- Maintained accurate documentation of all fraud cases and resolutions.
- Provided training and support to junior analysts on best practices in fraud detection.
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
- Monitored customer accounts for any suspicious activity or unauthorized use of cards.
- Verified all incoming calls related to suspected fraudulent activities before taking action.
- Investigated cases of identity theft by verifying documents submitted by customers for account opening and transaction approval purposes.
- Responded promptly to inquiries from customers regarding suspicious charges on their accounts.
- Performed general accounting handling functions such as closing accounts and placing accounts on hold.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Reviewed, verified, and identified customer transactions to detect and prevent financial crimes activities.
- Documented investigative findings in reports.
- Reported issues using tracking tools to maintain project timelines.
- Worked with team members to create efficient workflows, resulting in high productivity.
- Communicated regularly with management to discuss quality trends.
- Used quality monitoring system to compile and track individual and team performance.
Flight Checker
Newrest
Salt Lake City, Utah
03.2021 - 04.2022
- Inspected incoming shipments for quality and accuracy.
- Verified product labels against inventory records.
- Coordinated with team members to maintain efficient workflows.
- Recorded discrepancies and reported to management promptly.
- Ensured compliance with food safety standards and regulations.
- Organized storage areas for easy access and inventory control.
- Assisted in training new staff on checking procedures.
- Maintained a neat, organized checkout area by cleaning shelves, counters, bags and equipment throughout shift.
- Followed safety guidelines in order to prevent accidents on the job.
- Inspected returned items for damage before accepting them back into inventory.
Education
High School Diploma -
Nathaniel Narbonne Senior Highschool
Los Angeles, CA06-2012
Some College (No Degree) -
Salt Lake Community College
Salt Lake City, UTSkills
- Team leadership
- Quality control
- Fraud detection
- Data analysis
- Process improvement
- Training development
- Critical thinking
- Effective communication
- Problem solving
- Attention to detail
- Collaboration techniques
- Time management
- Organizational skills
- Dependable and responsible
- Decision-making
Timeline
Acting Processing Section Lead
Discover Finacial Services
07.2025 - Current
Fraud Analyst/Quality Assurance Analyst
Alorica-Apple Credit Card
04.2022 - 05.2025
Flight Checker
Newrest
03.2021 - 04.2022
High School Diploma -
Nathaniel Narbonne Senior Highschool
Some College (No Degree) -
Salt Lake Community College