Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Torgersrud

Saint Johns

Summary

Accomplished 20-year professional in customer and client relationship management. Over12 years direct executive support on multimillion dollar business offerings. Recognized high performing professional with exceptional organization skills. Meticulous in complex contractual and process execution environments. Demonstrated excellence in managing high-volume workloads in rapidly changing and challenging environments. Strong decision-making skills to manage multiple, concurrent tasks. Initiative-taking work ethic with proven polished execution in independent or team environments.

Overview

26
26
years of professional experience

Work History

Quality Assurance Manager

OmniMax International
06.2024 - Current
  • Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
  • Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
  • Enhanced product quality by implementing comprehensive QA processes and procedures.
  • Investigated customer complaints and performed corrective actions to resolve quality issues.
  • Championed continuous improvement initiatives, consistently seeking ways to optimize operations for better results.
  • Collaborated with cross-functional teams to develop and implement process and system improvements.

Maintenance Service Sales Analyst

ConvergeOne
05.2011 - 12.2023
  • Communicate effectively a clear, concise, and professional manner with necessary parties to secure the information needed to create the quote
  • Facilitate cross department collaboration to ensure incoming assets are evaluated for completeness prior to quote completion
  • Planned and implemented management and customer meetings and conferences
  • Generated activity reports, presentations, and budget reports in consultation with various staff members for review by upper management

Customer Service Representative – Immigration Info

CSC
11.2010 - 04.2011
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • Fielded customer complaints and queries, fast-tracking them for problem resolution
  • Asked probing questions to determine service needs and accurately input information into electronic systems

Business Partner Associate, System Application Spe

AT&T, Lucent, Avaya Inc
10.1998 - 12.2005
  • Engaged proactively with business functions to understand needs, filter suggestions, and communicate needs to help improve business outcomes
  • Interfaced between internal teams to facilitate communications and optimize collaborations for key initiatives
  • Assisted customers with diverse types of technical issues via email, live chat, and telephone
  • Supported customers with online billing, access, and account issues
  • Tier II support on telecom hardware and software

Education

No Degree - Business

Community College of Aurora
Aurora, CO

Skills

  • Data Research and Compilation
  • Risk Identification and Mitigation
  • Cross Functional Operational Execution
  • Needs Analysis
  • Oral Presentation
  • Written Communications

Timeline

Quality Assurance Manager

OmniMax International
06.2024 - Current

Maintenance Service Sales Analyst

ConvergeOne
05.2011 - 12.2023

Customer Service Representative – Immigration Info

CSC
11.2010 - 04.2011

Business Partner Associate, System Application Spe

AT&T, Lucent, Avaya Inc
10.1998 - 12.2005

No Degree - Business

Community College of Aurora

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Danielle Torgersrud