Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Torres

Kennewick,WA

Summary

Dynamic and results-driven professional with extensive experience at McDonald's, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and resolve customer issues effectively. Skilled in food preparation and cash handling, demonstrating strong multitasking and problem-solving capabilities to drive satisfaction and team performance.

Overview

12
12
years of professional experience

Work History

Crew Member

McDonald’s
01.2023 - Current
  • Assisted in maintaining cleanliness and organization of dining area.
  • Delivered exceptional customer service by addressing guest inquiries and concerns.
  • Collaborated with team members to ensure efficient food preparation and delivery.
  • Learned and adhered to safety and sanitation protocols in food handling.
  • Operated kitchen equipment under supervision, ensuring proper usage and maintenance.
  • Supported inventory management by restocking supplies as needed during shifts.
  • Adapted quickly to changing menu items and special requests from customers.
  • Engaged in training sessions to enhance product knowledge and service skills.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Shift Manager

McDonald's
07.2013 - 05.2019
  • Supervised daily operations, ensuring efficient workflow and adherence to service standards.
  • Trained and mentored team members on customer service best practices and operational procedures.
  • Managed inventory levels, coordinating restocking efforts to minimize shortages during peak hours.
  • Implemented quality control measures to enhance food safety and hygiene compliance across the shift.
  • Resolved customer complaints promptly, improving satisfaction ratings and fostering positive experiences.
  • Scheduled staff shifts effectively, optimizing workforce allocation to meet fluctuating demand.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Collaborated with management on promotional initiatives, driving engagement and increasing sales during campaigns.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Trained and mentored new employees to maximize team performance.

Crew Member

McDonald's
07.2013 - 05.2019
  • Assisted in maintaining cleanliness and organization of dining area.
  • Delivered exceptional customer service by addressing guest inquiries and concerns.
  • Collaborated with team members to ensure efficient food preparation and delivery.
  • Learned and adhered to safety and sanitation protocols in food handling.
  • Operated kitchen equipment under supervision, ensuring proper usage and maintenance.
  • Supported inventory management by restocking supplies as needed during shifts.
  • Adapted quickly to changing menu items and special requests from customers.
  • Engaged in training sessions to enhance product knowledge and service skills.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Education

Southridge High School
Kennewick, WA
06.2013

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Cleaning and sanitizing
  • Self-discipline
  • Safe food handling
  • Integrity and honesty
  • Safety awareness
  • Initiative and Self-motivation
  • Basic math
  • Verbal and written communication
  • Leadership qualities
  • Food preparation
  • Store opening and closing

Timeline

Crew Member

McDonald’s
01.2023 - Current

Shift Manager

McDonald's
07.2013 - 05.2019

Crew Member

McDonald's
07.2013 - 05.2019

Southridge High School

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Danielle Torres