Danielle Totzke - Favarh, The Arc of Farmington Valley

Summary

To advance my professional career in the Human Services field. I have 9 years experience working with Individuals with Intellectual and Developmental Disabilities. Through the 9 years I have acquired knowledge in problem solving, dealing with the public, having the ability to perform under pressure, work as a team and multitask.

Overview

1

Certification

10

years of professional experience

Work History

Favarh, The Arc of Farmington Valley

10.2017 - Current

I work in Employment Services in the Contract Services Department. I coach individuals with their detailed assembly work from outside factories & conduct quality control checking on all their output. Additionally, I oversee them with large volume mailers from companies that hire us for external help by counting & quality checking all their work. Another very important part of my job entails dealing with high behavioral issues on a daily basis, sometimes necessitating that I de-escalate dangerous situations with the individuals so they do not harm themselves or other individuals in the room or staff. Additionally, I will be called upon to help out other areas of Favarh for its individuals we serve, such as other departments and occasionally driving the vans to bring the participants home at times. I must also write up daily reports into ISP data entry (the Therapy Software program for each of my seven assigned individuals) in compliance with Connecticut-mandated regulations. The State of Connecticut further mandates that I take yearly Recertification classes, noted below. My excellent people skills, combined with my patience, compassion, and dedication to Favarh’s mission, are all great assets in the Human Services field.
Non-profit human services CT State agency dedicated to helping individuals with intellectual and developmental disabilities achieve their best in their communities and lives.

Personal Care Assistant for the elderly in the Farmington Valley.

Companions & Homemakers

Farmington, CT

08.2016 - 10.2017

Duties include taking client to doctor appointments, helping with daily personal care, running errands, cooking meals, light housekeeping and acting as an advocate for the elderly. Have taken courses sponsored by Companions & Homemakers on topics such as Dementia and Alzheimers Disease.

Education

Medical Assistant Diploma - Medical Assistant

Branford Hall Career Institute

Southington, CT

05.2009

Skills

Data entry on a daily basis in Contract Services, putting ISP data into Therap (software program); PMT (Physical Psychological Management Training) courses (recertified annually); CPR/First Aid/AED (recertified annually); Other certifications and training—Seizures, Vitals, Signs & Symptoms; OSHA-Bloodborne Pathogens & Exposure Control Plan; DDS Abuse & Neglect; Alzheimer’s & Dementia; ADA (Americans with Disabilities Act); DDS CT Fire Safety for Support Staff; Safe Swallowing; About Workplace Violence; Diversity & Disability; Sexual Harassment: Mandatory Training CT
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Multitasking Abilities

Excellent communication
Critical thinking
Computer skills
Organizational skills
Calm under pressure
Active listening
Organization and time management
Decision-making
Problem resolution
Verbal communication

Accomplishments

I am certified in AED First Aid/CPR. Which I was able to use when one of my individuals was choking. I performed the Heimlich Maneuver on her and successfully. She was able to spit out the large piece she was choking on. PMT (Physical, Psychological Management Training) I was able to use that many times to successfully de escalate situations before the situation became dire.

Certification

Data entry on a daily basis in Contract Services, putting ISP data into Therap (software program);

PMT (Physical Psychological Management Training) courses (recertified annually);

CPR/First Aid/AED (recertified annually);

Other certifications and training—Seizures, Vitals, Signs & Symptoms; OSHA-Bloodborne Pathogens &

Exposure Control Plan; DDS Abuse & Neglect; Alzheimer’s & Dementia; ADA (Americans with

Disabilities Act); DDS CT Fire Safety for Support Staff; Safe Swallowing; About Workplace Violence;

Diversity & Disability; Sexual Harassment: Mandatory Training CT

Timeline