Microsoft Excel
Danielle Troncoso
Lamesa,TX
Summary
Dynamic leader with a proven track record at South Plains Communities in School, adept in personnel oversight and strategic planning. Excelled in enhancing team efficiency and client relations, achieving demanding targets. Skilled in data entry and staff management, I consistently exceeded service standards, fostering significant improvements in quality assurance and operational workflows. Hardworking Site Supervisor knowledgeable about ACE operations. Versed in project, team and inventory management. Streamlines workflow and optimizes processes for maximum productivity. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Motivated experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.
Overview
10
10
years of professional experience
Work History
Sit Supervisor
South Plains Communities in School
08.2021 - Current
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Maintained records and logs of work performed and materials and equipment used.
- Developed work schedules for team members to maximize shift coverage.
- Provided onsite training to help develop employee skills.
- Worked with personnel and managers to meet strict timelines.
- Documented construction and extraction workers' hours, wages and other pertinent information.
- Developed and maintained positive relationships with clients and other stakeholders.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Oversaw personnel safety and efforts at work site.
- Trained new team members on site policies and procedures.
- Implemented best practices and safe operating procedures.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
Remote CSR
Omni Interatctions
01.2024 - 06.2024
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Customer Service Representative
FTD Flowers
01.2024 - 03.2024
- Responded to customer requests for products, services, and company information remotely.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Assistant Manager
Family Dollar
02.2015 - 07.2021
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Launched quality assurance practices for each phase of development
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed senior-level personnel working in marketing and sales capacities.
Hospital Call Center Scheduler- Remote
Atlantic Rehabilitation Institute
01.2019 - 01.2021
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Proofread and edited documents for accuracy and grammar.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
Education
High School Diploma -
Lamesa High School
Lamesa, TX05.2011
Skills
- Personnel Oversight
- Facility Inspection
- Security awareness
- Inventory procurement
- Staff Management
- Quality Assurance
- Team Supervision
- Strategic Planning
- Appointment Scheduling
- Scheduling
- Paperwork Processing
- Call Management
- Data Collection
- Data Entry
- Account updating
Software
Microsoft Word
Microsoft 365
Timeline
Remote CSR
Omni Interatctions
01.2024 - 06.2024
Customer Service Representative
FTD Flowers
01.2024 - 03.2024
Sit Supervisor
South Plains Communities in School
08.2021 - Current
Hospital Call Center Scheduler- Remote
Atlantic Rehabilitation Institute
01.2019 - 01.2021
Assistant Manager
Family Dollar
02.2015 - 07.2021
High School Diploma -
Lamesa High School
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