Danielle Trudo

• Disburse cash and checks accurately while maintaining security of cash drawers.
• Promote a welcoming atmosphere in the branch by greeting members warmly upon arrival and addressing them by name when possible.
• Answer members inquiries regarding account balances, transaction history, services charges, and interest rates.
• Assist members with setting up or closing accounts, completing loan applications, and signing up for new services.
• Maintain compliance with bank policies and regulations while executing various financial transactions for members.
• Generate new business by conducting thorough financial needs assessments and offering tailored products to members.
• Manage deposits, withdrawals and wire transfers to process smooth banking transactions for members.

Complete Teller Over and Short Report daily

• Use knowledge of offered products and services to offer to customers in order to build upon that relationship
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Assisted with training of new tellers on policies and procedures.
• Cross-sold credit cards, loans and other bank products.
• Trained new hires on customer service policies and procedures.

• Developed systems and procedures to improve operational quality and team efficiency.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Analyzed and reported on key performance metrics to senior management.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Increased profit by streamlining operations.
• Managed store social media (Instagram)

• Managed inbound receiving departments.
• Unloaded, sorted and stored incoming merchandise.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
• Gathered and processed merchandise returns.
• Communicated with vendor representatives to resolve damaged shipments and item shortages.
• Maintained accurate computer records of materials weights, bill amounts, and identified variances.
• Organized storage areas to optimize materials movements and minimize labor hours.

• Trained, coached, and mentored new sales associates for maximum performance.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Up-sold and cross-sold products effectively, driving sales and increasing revenue.
• Handled cash register operations and customer transactions to process payments.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
• Greeted customers and provided product advice to increase sales.

• Trained, coached, and mentored new sales associates for maximum performance.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
• Handled cash register operations and customer transactions to process payments.
• Processed and stocked merchandise in accordance with store standards.
• Monitored sales team performance and provided constructive feedback.
• Kept detailed track of sales and customer information in company system.
• Participated in store meetings and product training sessions to understand and sell items.
• Performed inventory control procedures to manage stock.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Monitored and reported suspicious activity in line with bank security policies.
• Maintained friendly and professional customer interactions.
• Referred customers to other banking departments for specialized services.