Danielle Tucker
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also, hardworking and passionate job seeker with strong organizational skills eager to secure a entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
CSL Plasma
08.2023 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted patient intake interviews, recording and documenting relevant information.
Hostess
Whatabuger
02.2022 - 06.2022
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
- Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
- Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Used cash registers and credit card machines to cash out customers.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Hostess Manager
Six Flags Fiesta Texas
05.2020 - 07.2021
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
- Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
- Certified and maintained cleanliness and general upkeep of dining room, bar and other guest contact areas to meet sanitation protocols.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Education
High School Diploma -
San Antonio Leadership Academy
San Antonio, TX12.2021
Skills
- Referral Verification
- Payment Collection
- Medical Billing
- Patient Scheduling
- Medical Records Management
- Front Desk Operations
- Appointment Scheduling
- Reminder Calls
Timeline
Medical Receptionist
CSL Plasma
08.2023 - Current
Hostess
Whatabuger
02.2022 - 06.2022
Hostess Manager
Six Flags Fiesta Texas
05.2020 - 07.2021
High School Diploma -
San Antonio Leadership Academy
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