Danielle Tucker
San Antonio,TX
Summary
Efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist/Technician
CSL Plasma Center
San Antonio, TX
03.2023 - 04.2024
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Team Member
Six Flags Fiesta Texas
San Antonio, TX
05.2021 - 06.2023
- Assisted customers with product selection and ordering process.
- Greeted customers upon entering the store with friendly demeanor.
- Contributed to team efforts by accomplishing related results as needed.
- Kept accurate records of sales transactions for end-of-day reconciliation purposes.
- Regularly checked inventory levels for restocking needs.
- Audited financial records such as payroll documents and time sheets for accuracy.
- Tracked sales data to identify areas of improvement or opportunity for growth.
- Assessed employee skillsets and provided additional training where necessary.
- Provided leadership and guidance to team members, ensuring tasks were completed efficiently and effectively.
- Assisted in the training of new team members to ensure proper food safety and customer service.
- Resolved customer complaints with professionalism and empathy.
- Provided support to fellow team members when needed during busy periods.
- Managed inventory levels by ordering necessary supplies as needed.
- Assisted with recruiting efforts by conducting interviews with prospective candidates.
- Performed regular maintenance checks on equipment such as fryers, grills.
Home Health Aide
Self Employed Services
San Antonio, TX
03.2021 - 02.2023
- Provided emotional support and companionship to patients.
- Administered medications as instructed by physician or nurse practitioner.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted with client personal files and bookkeeping, such as taxes, care plans, etc.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Provided companionship and monitored health condition of clients.
Volunteer Clerical Assistant
Westover Hills Rehabilitation And Healthcare Center
San Antonio, TX
01.2020 - 12.2021
- Prepared and organized documents such as letters, memos, reports, and other material.
- Answered phone calls and emails from customers in a professional manner.
- Managed office supplies inventory including ordering new stock when needed.
- Greeted visitors at the front desk in a friendly and helpful manner.
- Sorted incoming mail for distribution to appropriate personnel.
- Provided administrative support to staff members by creating spreadsheets and presentations.
- Performed clerical duties such as photocopying, faxing, mailing, scanning, collating and binding documents.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Provided emotional support to family members during difficult times.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Performed basic nursing skills such as changing wound dressings and administering enemas.
- Assisted patients with daily activities such as bathing, dressing, and grooming.
- Recorded patient conditions and vital signs before and after medical operations.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ02-2028
Medical Assistant Certification - Health Education
Career Step
San Antonio, TX07-2025
High School Diploma -
San Antonio Leadership
San Antonio, TX12-2021
Skills
- Medical office administration
- Letter preparation
- Billing support
- Office administration
- Pre-hospital care
- Appointment scheduling
- Microsoft office
- Medical records management
- Front desk operations
- Paperwork coordination
- Typing and filing
- EMR / EHR
- Appointment management
- Medical office procedures
- Records maintenance
- HIPAA compliance
- Record processing
- Petty cash management
- Account management
- Reminder calls
- Insurance verifications
- Patient reception management
- Typing 80 wpm
- Decision-making
- Leadership
- Problem-solving
- Multitasking
Affiliations
- Passionate about physical health such as working out or just going for jogs , which allows me to maintain a healthy work-life balance and enhances my ability to approach challenges with creativity and fresh perspectives.
Accomplishments
Recognized as Employee of the Month for consistently exceeding patient care expectations, effectively managing a high volume of appointments, and maintaining exceptional service under pressure. Received praise from management and colleagues for my ability to stay organized, positive, and efficient during busy periods.
Certification
Basic Life Support (BLS) Certification – Certified in providing essential life-saving techniques, ensuring patient safety in critical situations.
- Currently pursuing Phlebotomy Certification – Working toward becoming a certified phlebotomist to further enhance patient care and support laboratory procedures.
- Currently pursuing EKG Technician Certification – Developing skills to perform and interpret electrocardiograms (EKGs), aiding in the diagnosis and treatment of cardiac conditions.
- Currently pursuing Medical Assistant Certification – Expanding expertise in medical office administration, patient care, and clinical skills to provide comprehensive support to healthcare teams.
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Medical Receptionist/Technician
CSL Plasma Center
03.2023 - 04.2024
Team Member
Six Flags Fiesta Texas
05.2021 - 06.2023
Home Health Aide
Self Employed Services
03.2021 - 02.2023
Volunteer Clerical Assistant
Westover Hills Rehabilitation And Healthcare Center
01.2020 - 12.2021
Basic Life Support (BLS) Certification – Certified in providing essential life-saving techniques, ensuring patient safety in critical situations.
- Currently pursuing Phlebotomy Certification – Working toward becoming a certified phlebotomist to further enhance patient care and support laboratory procedures.
- Currently pursuing EKG Technician Certification – Developing skills to perform and interpret electrocardiograms (EKGs), aiding in the diagnosis and treatment of cardiac conditions.
- Currently pursuing Medical Assistant Certification – Expanding expertise in medical office administration, patient care, and clinical skills to provide comprehensive support to healthcare teams.
Bachelor of Science - Business Administration And Management
University of Phoenix
Medical Assistant Certification - Health Education
Career Step
High School Diploma -
San Antonio Leadership
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