Danielle Turley
Bargersville,IN
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Dependable and reliable as well as serving diverse needs of patients through active communication and responsive engagement. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Palomar Medical Center
11.2014 - 08.2018
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Verified insurance eligibility and coverage for patients.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Office Manager
Clinton Keith Dental Group
06.2011 - 01.2014
- Established team priorities, maintained schedules and monitored performance.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Investigated insurance denials and claims
Assistant Manager
San Diego County Credit Union
04.2003 - 06.2011
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Established team priorities, maintained schedules and monitored performance.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strategy to increase sales and drive profits.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Associate of Arts -
MSJC
Menifee, CASkills
- Insurance Forms Processing
- Scheduling appointments
- Office Administration
- Benefits Explanation
- Medical Terminology
- Medical insurance
- Claims Handling and Coverage Verification
- Patient Registration
- Payment Collection
- Resolving Problems
- Patient Confidentiality and Data Security
- Attention to Detail
Accomplishments
- Achieved Patient Service Rep Gold Award through effectively helping with staffing and helping in Outpatient/Inpatient/ Surgery Center and Emergency Room.
- Achieved Highest collecting Award through effectively helping patient's understand their benefits and Insurance Co-Payments.
- Received Top Patient Service Award
Certification
- EKG Training - 6/2014
- CPR Certified
Timeline
Patient Service Representative
Palomar Medical Center
11.2014 - 08.2018
Office Manager
Clinton Keith Dental Group
06.2011 - 01.2014
Assistant Manager
San Diego County Credit Union
04.2003 - 06.2011
Associate of Arts -
MSJC