Danielle Turner
Lansing,MI
Summary
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects.
Overview
5
5
years of professional experience
Work History
Quality Analyst
Auto-Owners Insurance
Lansing, MI
03.2023 - Current
- Took lead on implementing Jira Xray for current team, taught and executed the plan to bring a more efficient way of tracking and documenting test cases.
- Started weekly QA collaboration meetings to discuss high priority projects, business requirements and ways to improve testing initiatives for overall company success.
- Assisted developers in creating calculation test excels that cut down on testing time by 40%.
- Improved accurate testing by 25% by seeking processes that could be automated for more efficient use by testing teams.
Customer Service Representative
State Of Michigan
Lansing, MI
06.2021 - 02.2023
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed FOIA requests by gathering all documentation and providing the customer with the information in a timely manner.
Ambulatory Scheduling Specialist
Sparrow TCI
Lansing, MI
09.2019 - 05.2021
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Assisted in implementing new EMR system to the company, taught and eased the transition to the new program.
- Called customers to coordinate schedules and set appointments.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Master Of Business Administration -
Oakland University
Rochester Hills, MIBachelor Of Science -
Baker College
Flint, MI05.2019
Skills
- System Testing
- Adaptability and Flexibility
- Organizational Skills
- Effective Communication
- Time Management
- Critical Thinking
- Confluence & Jira Experience
Timeline
Quality Analyst
Auto-Owners Insurance
03.2023 - Current
Customer Service Representative
State Of Michigan
06.2021 - 02.2023
Ambulatory Scheduling Specialist
Sparrow TCI
09.2019 - 05.2021
Master Of Business Administration -
Oakland University
Bachelor Of Science -
Baker College