Open To Work
Danielle Turner
1341 Blake Place ,OH
Work Preference
Overview
8
8
years of professional experience
Work History
Central Scheduler
Promedica Toledo Hospital
02.2023 - Current
- Coordinated patient scheduling across multiple departments to optimize resource allocation.
- Managed appointment confirmations and reminders to enhance patient attendance rates.
- Utilized electronic scheduling systems for efficient data entry and tracking of appointments.
- Collaborated with clinical staff to resolve scheduling conflicts and improve workflow efficiency.
- Optimized scheduling efficiency by managing and coordinating appointments for multiple departments.
- Monitored appointment no-shows, implementing strategies to reduce their occurrence and minimize service disruptions.
- Streamlined communication between departments, ensuring timely updates on patient schedules.
- Reduced patient wait times with accurate and timely appointment scheduling.
- Communicated information to patients regarding requirements for appointments and test preparation.
- Scheduled patients for tests and consultations.
- Collaborated with medical staff to optimize appointment availability and accommodate urgent requests.
- Ensured HIPAA compliance within all aspects of the central scheduler role, maintaining confidentiality of sensitive information at all times.
- Maintained accurate patient records, ensuring smooth transitions between appointments and healthcare providers.
- Improved patient satisfaction by promptly addressing inquiries and resolving scheduling issues.
- Utilized advanced software tools to manage schedules accurately, efficiently adapting to changes as they occurred throughout the day.
- Managed high call volumes effectively through prioritization; triaging calls based on urgency and patient needs.
- Provided excellent customer service during high-volume periods, remaining calm under pressure while maintaining accurate schedule coordination.
- Followed up with patients to reschedule missed appointments.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Processed medical insurance claims and payments.
- Managed communication between departments to streamline appointment processes.
Medical Office Assistant
Promedica Toledo Hospital
01.2020 - 02.2023
- Assisted in patient intake procedures, ensuring accurate data entry and documentation.
- Streamlined examination processes by ensuring healthcare providers had necessary instruments and equipment ready.
- Administered medications as directed, following safety protocols to maintain patient well-being.
- Coordinated with medical staff to schedule appointments and manage patient flow efficiently.
- Monitored vital signs and reported changes to the healthcare team for timely interventions.
- Supported patient care with accurate preparation and maintenance of examination rooms.
Medical Assistant
Health Partners of Western Ohio
06.2018 - 08.2019
- Facilitated patient intake processes to maintain accurate documentation.
- Prepared examination rooms, maintaining cleanliness and organization for optimal patient care.
- Supported physicians during examinations by providing necessary instruments and materials promptly.
- Educated patients on medication administration and follow-up care instructions to enhance recovery outcomes.
- Managed appointment scheduling and confirmed patient attendance, improving clinic efficiency.
- Processed laboratory specimens accurately, adhering to protocols for timely results delivery.
- Trained new staff on office procedures and best practices to ensure consistent operational standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Improved clinical workflow with introduction of electronic health records system.
- Measured patient spirometry.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Education
Associate of Science -
Timeline
Central Scheduler
Promedica Toledo Hospital
02.2023 - Current
Medical Office Assistant
Promedica Toledo Hospital
01.2020 - 02.2023
Medical Assistant
Health Partners of Western Ohio
06.2018 - 08.2019
Associate of Science -
Skills
Multitasking and organization
Computer skills
Problem-solving
HIPAA regulations
Medical reception
Attention to detail
Data entry
Medical terminology
Positive attitude
Insurance verification
Patient scheduling
Phone and email etiquette
Appointment coordination
Managing patient records
Appointment scheduling
Medical procedures
Patient registration
Clinical medical assistance
Insurance billing
Payment collection and processing
Medical office equipment
Patient demographics
Patient charting
Reception management
Insurance authorizations
Electronic charting
Patient screening
Multi-line telephone management
Appointment reminders
Co-pay collection
Summary
Healthcare professional with comprehensive experience in medical administrative tasks and patient interaction. Known for effective office management, ensuring smooth operations and seamless patient flow. Emphasizes teamwork and adaptability, displaying excellent organizational skills and patient-centered approach.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Licensed Phlebotomy - 2018-Current