Summary
Overview
Work History
Education
Skills
Additionalreferences
Timeline
Generic

Danielle Tyus

Deatsville,AL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience

Work History

Retail Merchandiser - Remote

Premium Retail
Chesterfield, MO
04.2024 - Current
  • Evaluated customer service standards at each location visited during store visits.
  • Developed and implemented innovative merchandising strategies to maximize sales.
  • Organized product displays in accordance with corporate guidelines.
  • Created visual presentations that effectively promoted products.
  • Conducted regular audits of store inventories and restocked shelves as needed.
  • Analyzed customer shopping habits to identify opportunities for increased sales.
  • Performed data entry tasks related to the tracking of inventory levels.
  • Conducted regular store visits to ensure compliance with merchandising standards.
  • Maintained accurate inventory records of all stock items.
  • Managed customer relationships to ensure satisfaction and loyalty.
  • Inspected stores regularly for proper stocking and display of products.
  • Collaborated with store management to ensure effective implementation of promotional activities.
  • Used company provided mobile technology to perform basic job functions.
  • Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules, and style rotation plan.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Communicated and coordinated execution of planograms with store management.
  • Verified correct display signage for products and sales promotions to keep patrons aware.
  • Created visual displays to showcase products in interactive and engaging way.
  • Updated store planograms in collaboration with management.
  • Reorganized sales floor to promote sales, displaying high demand products in prime locations.
  • Displayed promotional material such as signs and banners.
  • Managed merchandise returns and exchanges efficiently to minimize losses.
  • Coordinated seasonal merchandise changes and updates in line with fashion trends and consumer demand.
  • Ensured compliance with all safety and store operational protocols during merchandise setup.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.

Senior Account Manager

Fusion Logistics
Lakeland, FL
10.2023 - 02.2024
  • Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
  • Identified areas for improvement within existing processes by analyzing operational data.
  • Managed key account relationships, ensuring customer loyalty and retention.
  • Proactively identified areas of improvement within assigned accounts' operations.
  • Monitored competitor activities in order to stay ahead of the competition.
  • Negotiated contracts with clients to ensure optimal pricing and terms of agreement.
  • Participated in weekly team meetings with other senior account managers to discuss best practices.
  • Conducted regular meetings with clients to review performance metrics, progress, and future goals.
  • Utilized job-related software to input customer order details into system, accept payments and update accounts.
  • Worked closely with executive team to outline company goals and transfer goals to account holders.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
  • Verified and updated account information to keep details current.
  • Gave extensive support to key accounts in sales, technical and business areas.
  • Renewed existing accounts by building relationships with clients.
  • Utilized CRM tools to track client interactions, sales opportunities, and account history.
  • Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
  • Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
  • De-escalated customer interactions by providing alternative solutions to issues.
  • Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
  • Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.

Key Account Manager

XPO Logistics / RXO Capacity Solutions
Montgomery, AL
02.2018 - 10.2023
  • Developed and implemented key account plans to meet customer needs and increase company profitability.
  • Analyzed market trends, customer feedback, pricing strategies. to recommend changes in product offerings or services.
  • Conducted meetings with clients to discuss their objectives, challenges, and strategies.
  • Established strong relationships with clients through regular communication and follow-up activities.
  • Identified new opportunities for growth within existing accounts, as well as potential new customers.
  • Managed the relationship between internal teams and external customers.
  • Collaborated with sales team members to develop solutions tailored to customer needs.
  • Negotiated contracts with customers that balanced customer requirements with business objectives.
  • Resolved conflicts between customers and other departments by identifying root causes and proposing solutions.
  • Maintained a deep understanding of client products and services in order to effectively promote them.
  • Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
  • Coordinated with the customer service and support teams to address and resolve key account issues promptly.
  • Achieved and exceeded sales targets for key accounts through effective planning and execution.
  • Utilized CRM tools to analyze key account data and generate reports for internal and external stakeholders.
  • Managed the onboarding process for new key accounts, ensuring a smooth transition and immediate value realization.
  • Conducted financial analyses to understand key account profitability and identify areas for cost reduction or revenue enhancement.
  • Negotiated contracts and terms of agreement with key accounts, ensuring profitability and compliance.
  • Addressed client questions and resolved complaints related to products, services and accounts.

Logistics Coordinator / Dispatcher

ReedTMS Logistics
Tampa, FL
09.2003 - 07.2014
  • Collaborated with internal teams to coordinate shipments between multiple locations.
  • Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
  • Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
  • Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
  • Ensured accurate completion of customs documents for international shipments as required by law.
  • Created reports on freight costs, delivery timelines, invoices and other related information.
  • Maintained up-to-date knowledge of relevant laws, regulations and best practices pertaining to logistics operations.
  • Prepared budgets for transportation expenses based on projected volume, seasonality and existing contracts.
  • Monitored compliance with safety regulations and quality standards during transport operations.
  • Responded quickly to customer inquiries about order status or changes in schedules.
  • Analyzed data to identify cost savings opportunities in the logistics process.
  • Implemented new technologies such as GPS tracking software for increased efficiency in logistics operations.
  • Prepared and maintained accurate shipping documentation, including bills of lading and invoices.
  • Utilized logistics software to optimize supply chain processes and improve efficiency.
  • Coordinated with customs brokers to ensure smooth and compliant international shipments.
  • Developed and implemented efficient routing strategies to minimize delivery times and costs.
  • Coordinated daily logistics operations, including shipment scheduling and tracking.
  • Liaised with suppliers and customers to resolve any shipping or receiving issues promptly.
  • Created and updated standard operating procedures for logistics operations.
  • Assisted in the development of logistics strategies to support business growth and expansion.

Education

Cosmetology License -

Littleton Beauty School
Littleton, CO
01.2001

High School Diploma -

Stanhope Elmore High School
Millbrook, AL
01.1999

Skills

  • Customer Service
  • Logistics functions
  • Shipping and receiving understanding
  • Fleet dispatching
  • Safety standards
  • Schedule Management
  • Geographical knowledge
  • Supply Chain Coordination
  • Logistics Management
  • Route Optimization
  • Logistics expertise
  • Account Management
  • Time Management
  • Understanding Customer Needs
  • High-energy attitude
  • Problem-Solving
  • Salesforce CRM
  • Problem-solving aptitude
  • Product Organization
  • Vendor Relations
  • Merchandise restock
  • Merchandising and Display
  • Strong computer skills
  • Organizational Skills
  • Written and oral communication skills
  • Remote Office Availability

Additionalreferences

  • Mark Rodriguez, colleague for 3 years, (813) 493-9393
  • Derek Harrington, Colleague for 5 years, (706) 402-1602

Timeline

Retail Merchandiser - Remote

Premium Retail
04.2024 - Current

Senior Account Manager

Fusion Logistics
10.2023 - 02.2024

Key Account Manager

XPO Logistics / RXO Capacity Solutions
02.2018 - 10.2023

Logistics Coordinator / Dispatcher

ReedTMS Logistics
09.2003 - 07.2014

Cosmetology License -

Littleton Beauty School

High School Diploma -

Stanhope Elmore High School

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Danielle Tyus