Danielle Vado
Albany,LA
Summary
Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Allied Health Instructor, Department Lead
New Orleans Career Center
07.2019 - Current
- Organizes program of practical and technical instruction, including demonstrations of skills required in the medical assistant profession, and lectures on theory, techniques and terminology.
- Develops and revises course content.
- Supports medical assistant instructors.
- Primary lead for the Medical Assistant program
- Participates in professional development training and know information concerning new advances and procedures through continuing education.
- Prepares and implements daily lesson plans and assessments.
- Assist with program effectiveness to develop improved methods; implement evaluation methodology; analyze results and recommend and/or take appropriate action in a timely manner.
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Clinic Supervisor
Ochsner Medical Center
06.2016 - 07.2019
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Performance Management - monthly metrics, annual evaluations
- Designed and implemented business strategies to help the clinic meet organizational goals (e.g., weekly, quarterly, annually, etc.).
- Act as a liaison between patients, their families and additional care staff
- Ensured that all policies and procedures and clinical practices function in accordance with state and federal laws.
- Researched and utilizes local, national and professional benchmarking information to help set strategic and operational goals.
- Budgeted for resources to control expenditure and maximize profits.
- Hired, trained and supervised employees to maintain team of high performers.
- Initiated and maintained quality initiatives ensuring Best Clinical Practice across all clinical functions within the practice.
- Provided direct care to patients.
- Managed daily operations
Clinic Manger
Behavior Health Solutions Of Louisiana
06.2015 - 06.2016
- Managed day to day operations of assigned clinic(s) to include planning and coordinating work assignments of all clinic staff.
- Responsible for ongoing on-site provider satisfaction through engagement and retention efforts.
- Established and maintained professional relationships with outside clinics, hospitals, vendors, referring physicians and referring staff.
- Acted as a liaison between patients, their families and additional care staff.
- Identified cost saving opportunities within the clinic.
- Processed and filing reports, confirming provider's information with accrediting and licensing agencies.
- Completed provider credentialing and re-credentialing applications.
- Booked, coordinated, scheduled and rescheduled patient appointments.
- Coordinated appointments with outside facilities. Supply these facilities with required information.
- Performed patient triage.
Medical Assistant/Front Office Manager
JPPSS (SBHC)
08.2007 - 05.2016
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Created training modules in partnership with HR for new hires.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Performed patient triage.
- Enhanced revenue and gross profits by eliminating waste and maximizing customer satisfaction.
- Completed monthly and quarterly reports for senior management.
- Set priorities and problem-solved workflow issues to maintain rapport with patients and managers.
- Prepared agendas and took notes at meetings to archive proceedings
- Organized and updated databases, records and other information resources
- Completed bi-weekly payroll for healthcare providers.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Education
Bachelor of Science - Healthcare Administration
South University
Savannah, GA2023
Associate of Science - Health Sciences
Independence University
Salt Lake City, UT2015
Skills
- Mentoring
- Staff Development
- Continuous Improvement Planning
- Operational Procedures
- Effective Communication
- Seasoned in Medical Clinical Procedures
- Onboarding and Coaching
- Problem Resolution
- Continuous Improvement Planning
Certification
- CCMA (Certified Clinical Medical Assistant)
- Certified CCTIE (Career and Technical Trade & Industrial Education) Educator Level 2
- Certified AHA BLS (Basic Life Support) Instructor
- Certified AHA BLS (Basic Life Support) Provider
Timeline
Allied Health Instructor, Department Lead
New Orleans Career Center
07.2019 - Current
Clinic Supervisor
Ochsner Medical Center
06.2016 - 07.2019
Clinic Manger
Behavior Health Solutions Of Louisiana
06.2015 - 06.2016
Medical Assistant/Front Office Manager
JPPSS (SBHC)
08.2007 - 05.2016
Bachelor of Science - Healthcare Administration
South University
Associate of Science - Health Sciences
Independence University
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