Danielle Valenti
Islip Terrace,NY
Summary
Dedicated Medical Receptionist and Back Office Medical Assistant with a proven track record at Island Family Medical Practice, PC. Skilled in vital sign monitoring and HIPAA compliance, I excel in delivering compassionate patient care while enhancing operational efficiency. My strong communication fosters trust, ensuring a welcoming environment and improved patient satisfaction.
Overview
12
12
years of professional experience
Work History
Medical Receptionist/Back Office Medical Assistant
Island Family Medical Practice, PC
Massapequa, NY
05.2014 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Cashier
Stop & Shop
Amityville, NY, Massapequa, NY, Smithtown, NY
01.2013 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Seaford High School
Seaford, NY06-2012
Certificate of Technical Studies - Cosmetology
Gerald R. Claps Career & Technical Center
Levittown, NY06-2012
Certificate of Technical Studies - Medical Assistant
Hunter Business School
Levittown, NY05-2014
Associate of Science - Liberal Arts And Sciences
Nassau Community College
Garden City, NYSkills
- Vital sign monitoring
- HIPAA compliance
- Direct patient care
- Medical terminology
Timeline
Medical Receptionist/Back Office Medical Assistant
Island Family Medical Practice, PC
05.2014 - Current
Cashier
Stop & Shop
01.2013 - 08.2022
High School Diploma -
Seaford High School
Certificate of Technical Studies - Cosmetology
Gerald R. Claps Career & Technical Center
Certificate of Technical Studies - Medical Assistant
Hunter Business School
Associate of Science - Liberal Arts And Sciences
Nassau Community College