Summary
Overview
Work History
Education
Skills
Recognition And Accomplishments
Certification
Tools And Systems
Leadership Highlights
Timeline
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Danielle Valentino

Staten Island,NY

Summary

Visionary retail executive with 15+ years of experience driving operational excellence, revenue growth, and team development in high-volume, customer-centric environments. Recognized for building resilient, high-performing teams, executing complex business strategies, and collaborating with corporate leadership to deliver measurable outcomes. A forward-thinking leader with a passion for people, process, and performance.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Store Manager

HomeGoods
Staten Island, NY
02.2025 - 06.2025
  • Led a team through a transitional period, building trust and alignment quickly.
  • Conducted staff development sessions to strengthen communication and teamwork.
  • Created localized marketing efforts that boosted customer engagement and foot traffic.
  • Drove compliance with safety standards and ensured a clean, organized store.
  • Analyzed business metrics weekly to identify trends and adjust strategies.

Assistant Store Manager

Total Wine & More
Union, NJ
06.2024 - 02.2025
  • Planned staffing and scheduling based on traffic trends and sales patterns.
  • Partnered with vendors and managed timely product deliveries.
  • Helped craft seasonal promotions, including holiday and sports-themed campaigns.
  • Hired and coached new team members to meet store and company standards.
  • Conducted safety audits and maintained compliance with store policies.
  • Analyzed weekly sales reports to uncover growth opportunities, increasing spirits department sales by 20%.
  • Ran a positive sales comp in a high-volume location with annual revenue exceeding $60 million.
  • Piloted technology-driven scheduling tools to improve labor efficiency and align staffing with peak traffic patterns.

General Manager

Old Navy
Staten Island, NY
02.2019 - 07.2024
  • Oversaw all aspects of store operations including staffing, training, budgeting, and compliance.
  • Achieved positive comp sales for four consecutive years through innovative marketing and customer service strategies.
  • Reduced supply costs by 40% through renegotiation and operational streamlining.
  • Led a team of 60+ associates, fostering a culture of accountability and support.
  • Mentored employees into key leadership roles, strengthening bench strength across the region.
  • Collaborated with corporate on pilot programs for front-end operations, contributing to chainwide checkout efficiency improvements.
  • Partnered with district leadership to develop quarterly performance strategies that drove a 12% increase in customer satisfaction scores year over year.

Guest Experience Manager

Century 21
New York, NY
01.2011 - 12.2018
  • Supervised front-end operations and maintained efficiency across 100+ registers.
  • Resolved customer concerns with empathy and timely follow-through.
  • Trained staff to deliver consistent service aligned with brand standards.
  • Maintained accurate cash handling procedures and adherence to safety protocols.
  • Helped pilot MPOS (mobile check out) program.

Assistant Store Manager

Buy Buy Baby
New York, NY
01.2009 - 01.2011
  • Recruited and trained over 50 new hires with a focus on retention and customer service excellence.
  • Introduced loss prevention strategies that led to a noticeable reduction in shrinkage.
  • Oversaw daily operations and maintained productivity through clear delegation and communication.

Education

American Urban Studies

Metropolitan College of New York
New York, NY

Skills

  • Team leadership and development
  • Operational efficiency
  • Training and coaching
  • Inventory management
  • Strategic planning
  • Talent retention strategies
  • Visual merchandising
  • Time management
  • Customer experience enhancement

Recognition And Accomplishments

  • Positive year-over-year sales comps for 4 consecutive years
  • Lowest employee turnover rate out of 400+ stores in one fiscal year
  • Increased spirits department sales by 20%
  • Managed a $60M+ revenue store with positive sales performance
  • Cut supply costs by 40%

Certification

  • GAP Inc. Leadership Pathways Program, 2022
  • Inclusive Leadership Workshop - TJX Companies, 2025

Tools And Systems

  • Workday
  • Kronos
  • Microsoft Excel
  • POS Systems
  • Inventory Management Software
  • ADP
  • Salesforce
  • SAP Retail

Leadership Highlights

  • Drove consistent positive sales comps across multiple years in high-volume retail environments.
  • Led a flagship location at Total Wine & More with an annual revenue of over $60M.
  • Reduced operational supply costs by 40% through strategic vendor and supply chain changes.
  • Built and retained one of the most stable teams in the district, achieving the lowest turnover out of 400+ stores.
  • Increased spirits department sales by 20% through data-driven merchandising and category management.
  • Championed diversity and inclusion efforts, fostering a workplace culture that reflected the community and improved retention among underrepresented groups.

Timeline

Store Manager

HomeGoods
02.2025 - 06.2025

Assistant Store Manager

Total Wine & More
06.2024 - 02.2025

General Manager

Old Navy
02.2019 - 07.2024

Guest Experience Manager

Century 21
01.2011 - 12.2018

Assistant Store Manager

Buy Buy Baby
01.2009 - 01.2011

American Urban Studies

Metropolitan College of New York

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