Danielle Vargas
Helotes
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Administration
Generations Team Senior Moving & Transition Svcs
02.2018 - Current
- Proactively participate in meetings and help create new practices
- Compose standard operating procedures and establishing protocol
- Answer calls, respond to emails, and speak with clients face-to-face
- Process a range of documentation and enter information into databases
- Handle customer complaints with empathy and composure
- Consistently meet my short and long-term targets
- Schedule employees and client jobs
- Establish workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Responsible for hiring and termination of employees
- Train, coach, and supervise staff members
- Supervise and delegate tasks to a team of up to 55 people.
- Responsible for compliance of all Texas Department of Transportation and U.S. Department of Transportation rules and regulations regarding paperwork, fleet of vehicles and employees
- Oversee daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitor budget and utilized operational resources.
- Conduct regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborate with senior management to develop and execute long-term corporate goals and objectives.
- Deliver exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
Director of Transition Services
Generations Team Senior Moving and Transition Svcs
01.2017 - 02.2018
- Ensured adequate staffing on packing jobs
- Scheduled workload of packing teams
- Maintained job calendar with detail needed by packing team members for coordination
- Interviewed and hired new team members
- Ensured all crew members are properly oriented and trained to job standards
- Ensured packing team members are properly trained in safe working practices and routinely evaluated safety practices on job sites
- Routinely visited job sites to monitor activities of crew members and provide coaching as needed
- Ensured proper tools and equipment are available to pack teams
- Communicated with team members and other managers to ensure smooth operations before, during and after move/transition projects
- Monitored and coaches the performance of packing team members reporting to this position; conducted performance reviews and performance improvement and disciplinary interventions as needed; maintained documentation of such activities
- Participated in planning and presenting of monthly staff meetings and safety training
- Managed and monitored expenses related to job staffing; tools, equipment and supplies; vehicle rental and fuel; and repair costs for the packing team
- Ensured reporting prior to and post move, including file maintenance, statistical information and cost analysis
- Managed operational functions in the absence of Owner
Transition Coordinator
Generations Team Senior Moving and Transition Svcs
07.2013 - 01.2017
- Acted as Packer and Transition Coordinator
- Made contact with and greeted facility and clients on each project
- Ensured client satisfaction on all projects when packing services are included
- Ensured team compliance with all packing Standard Operating Procedures
- Ensured proper packing supplies and equipment are available to team
- Coordinated with team leaders on job issues
- Monitored activities and safety of crew members and provided coaching as needed
- Packed clients belongings and labeled boxes according standards to prevent breakage
- Took before pictures to set up possessions in new home in identical or similar fashion, taking special care if it is in memory care unit
- Ensured unpacking, placement and organization of all items is appropriate to client needs and abilities
- Ensured the proper set up of electronics, TVS, computers, clocks, etc.
- Worked in an organized and efficient manner
- Maintained a safe work environment for client and team members
- Accurately completed daily reports and uploaded into industry specific software at the end of each work day
- Assisted in maintaining warehouse in clean and orderly condition
- Assisted move team as needed to expedite loading and unloading
- Reported problems or issues to the Director of Transition Services
- Reported breakage to the Service Manager and the Director of Transition Services
- Responded positively and courteously to client needs, issues or complaints
- Followed rules and preferences of facility in which project may take place
Packer
Generations Team Senior Moving and Transition Svcs
04.2013 - 07.2013
- Packed household goods according to standards
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Provided customer service to senior aged clients
- Assisted moving team as needed
Terminal Clerk
Estes Express
02.2012 - 03.2013
- Received, sorted, and distributed incoming mail and packages.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new hires, sharing expertise on terminal procedures and best practices.
- Showcased multitasking abilities while juggling multiple responsibilities simultaneously without compromising quality or timeliness.
- Earned recognition from management as a reliable team player regularly offering assistance to colleagues during peak periods.
- Contributed to safety compliance by adhering to regulations and reporting any discrepancies observed.
- Enhanced customer satisfaction through timely and accurate processing of shipment documents.
- Minimized delays in shipments by proactively identifying potential bottlenecks in the terminal process flow.
- Demonstrated strong attention to detail when entering shipment information into the system database, reducing inaccuracies significantly over time.
- Collaborated with terminal staff to optimize workflow and increase overall productivity.
- Reduced errors in shipment records by diligently reviewing and verifying data entry.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Assisted in dispatching trucks for local pick up
Customer Service Sales Agent
State Farm
03.2010 - 07.2011
- Determining the particular need, investment, and financial plan for prospects and proposing suitable insurance plan to them
- Making daily cold calls and emailing potential clients to sell company insurance products to them
- Drafting and explaining insurance plans and details to customers to ensure that they understand the deal before signing
- Creating and maintaining status report on monthly or quarterly payment of premium and following up on missed or late payments
- Assisting clients in processing their claims and reimbursements
- Scheduled consultations and appointments with clients to determine their financial needs and sell insurance services to them.
Education
No Degree - General Studies
Alamo Community College District
San Antonio, TXCertified Senior Move Manager -NASMM
COVID-19 Certificate Prevention & Safety - NASMM
Texas Adjuster All Lines License
06.2012
Texas Independent Insurance Agent License
10.2010
GED -
John Marshall High School
San Antonio01.1995
Skills
- Operations Oversight
- Strategic planning and execution
- Leadership training
- Workforce Planning
- Employee Scheduling
- Operations Management
- Teamwork and Collaboration
- Decision-Making
- Staff training/development
- Customer Service
- Hiring and Onboarding
- Schedule Management
Occupation
Director of Administration
Personal Information
Date of Birth: 07/12/76
Certification
Certified Packer - Wheaton Beacon Moving
Timeline
Director of Administration
Generations Team Senior Moving & Transition Svcs
02.2018 - Current
Director of Transition Services
Generations Team Senior Moving and Transition Svcs
01.2017 - 02.2018
Transition Coordinator
Generations Team Senior Moving and Transition Svcs
07.2013 - 01.2017
Packer
Generations Team Senior Moving and Transition Svcs
04.2013 - 07.2013
Terminal Clerk
Estes Express
02.2012 - 03.2013
Customer Service Sales Agent
State Farm
03.2010 - 07.2011
No Degree - General Studies
Alamo Community College District
Certified Senior Move Manager -NASMM
COVID-19 Certificate Prevention & Safety - NASMM
Texas Adjuster All Lines License
Texas Independent Insurance Agent License
GED -
John Marshall High School
Certified Packer - Wheaton Beacon Moving
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