Danielle Vass
roanoke,Virginia
Summary
Dynamic and detail-oriented professional with extensive experience at Vistar Eye Center, excelling in patient scheduling and referral coordination. Proven ability to manage high volumes of referrals while fostering strong relationships with healthcare providers. Skilled in HIPAA regulations and adept at ensuring accurate documentation, enhancing patient care and operational efficiency.
Overview
8
8
years of professional experience
Work History
Referral Coordinator
Vistar Eye Center
06.2023 - 02.2025
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Assisted with completion of referral forms and verified data accuracy and completion
Customer Service Specialist
Vistar Eye Center
06.2022 - 02.2025
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Receptionist
Salem Animal Hospital
10.2016 - 04.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Salem High School Salem Va
Salem Va 06-2010
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Patient scheduling
- Appointment scheduling
- Data entry proficiency
- HIPAA regulations
- Notetaking and documentation
- Healthcare systems
- Appointment reminders
- Outbound calls
- Referral wait list management
- Patient records oversight
- Referral tracking
- Electronic patient charts
- Medical scheduling
Timeline
Referral Coordinator
Vistar Eye Center
06.2023 - 02.2025
Customer Service Specialist
Vistar Eye Center
06.2022 - 02.2025
Receptionist
Salem Animal Hospital
10.2016 - 04.2021
High School Diploma -
Salem High School Salem Va
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