Danielle Vause
Cabot,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced call center agent and office support with over 10 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Pre-Judgement Skip Tracer
Alle & Withrow
Little Rock, AR
02.2023 - Current
- Identified and tracked down individuals who have skipped out on financial obligations.
- Analyzed information provided by clients to determine the best course of action for locating debtors.
- Reviewed public records such as property deeds, tax filings and court documents to identify potential leads.
- Utilized social media platforms like Facebook and LinkedIn to uncover clues about a debtor's whereabouts.
- Collaborated with collection agents on strategies designed to help locate individuals.
- Maintained up-to-date knowledge of laws governing skip tracing activities so that investigations are conducted within legal boundaries.
- Adhered strictly to confidentiality protocols when dealing with sensitive personal information obtained during investigations.
- Managed multiple tasks simultaneously while meeting established deadlines set forth by clients and internal personnel.
- Provided guidance and training on how best to proceed when attempting difficult individuals.
- Trained new hires on Skip Tracing and oversaw Skip Tracing department.
- Managed operations within my department across five states while ensuring compliance within state-specific regulations.
FCRA Specialist
Early Warning
Scottsdale, AZ
05.2022 - 09.2024
- Clarified customer issues and determined root cause of problems to resolve service complaints.
- Collected and analyzed customer information to prepare appropriate reports.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Corrected data entry errors to prevent duplication or data degradation.
- Accurately handled data entry for clients into company-based software.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Police Communications Dispatcher
Merced Police Department
Merced, CA
08.2018 - 12.2021
- Received emergency and non-emergency calls from the public, determined nature of call and dispatched appropriate personnel.
- Coordinated with other law enforcement agencies to provide assistance during high priority events or incidents.
- Monitored radio frequencies to ensure proper communication between police officers in the field and dispatch staff.
- Assigned personnel to respond to various incident types such as traffic collisions, medical aid requests, burglaries, disturbances, based on priority levels and available resources.
- Maintained accurate records of all calls received and actions taken for future reference.
- Entered data into computer systems used for tracking information related to police operations.
- Utilized standard operating procedures while providing services during emergency situations.
- Mentored trainees and managed employee relationships.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked flexible hours across night, weekend and holiday shifts.
Police Dispatcher
Dos Palos Police Department
Dos Palos, CA
03.2017 - 08.2018
- Operated telephone and radio equipment to receive requests and reports from police officers and firefighting crews.
- Used specialized software to track and maintain case incident numbers and logs.
- Welcomed citizens with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices, while also dispatching simultaneously.
- Collaborated with supervisor's to assist with staffing needs and scheduling.
- Provided support to officers by relaying critical information during emergencies.
- Responded promptly to inquiries from citizens, law enforcement, and other agencies.
- Maintained an organized filing system for all documents related to police dispatching activities.
- Verified the status of units assigned to calls in order to ensure safety protocols were followed.
- Coordinated communication between multiple agencies when responding to complex incidents.
Substitute Paraprofessional
Dos Palos-Oro Loma Joint Unified School District
Dos Palos, CA
08.2017 - 05.2018
- Assisted teachers in preparing materials for classroom activities.
- Monitored student behavior in the classroom and hallways.
- Provided assistance with individual or small group instruction, as needed.
- Collaborated with other staff members on special projects related to student needs.
- Attended meetings and trainings related to job duties and responsibilities.
- Developed positive relationships with students, parents, faculty, staff, administrators.
- Observed classrooms regularly to ensure instructional quality standards are met.
- Assisted with clerical tasks such as filing paperwork and copying documents.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
- Graded tests and assignments using head teacher's grading guidelines.
- Took attendance and maintained attendance records during period as substitute.
Office Clerical Aide
Dos Palos Oro Loma JUSD
Dos Palos, CA
11.2014 - 06.2016
- Prepared and proofread outgoing correspondence for office staff.
- Produced high-quality communications for internal and external use.
- Provided clerical support, addressing routine and special requirements to over 5 departments daily.
- Skilled with computers, photocopiers, scanners and voice mail systems.
- Effectively handled office communications while adhering to confidentiality guidelines.
- Executed record filing system to improve document organization and management.
- Completed clerical tasks such as filing, copying and distributing mail.
- Prepared meeting rooms and materials and recorded important information.
- Assisted with new hire packets and set up all interviews and appropriate correspondence.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Office Technician (Temp Position)
Dos Palos Oro Loma JUSD
Dos Palos, CA
07.2014 - 08.2014
- Provided administrative support to management and other staff by preparing documents, maintaining records and filing systems.
- Answered telephones, directed calls and took messages.
- Greeted visitors in person or on the telephone; answered questions related to departmental services.
- Assisted with special projects as needed or requested by management or staff members.
- Scanned documents into electronic format using specialized scanners; stored files on server computers.
- Coordinated conference room reservations both internally within the organization as well as externally with outside clients.
- Oversaw office inventory by restocking supplies and submitting requests for purchase orders.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Established and maintained relationships throughout entire school district.
- Complied and presented interview packets.
- Complied and met with new hires to ensure all documents returned to start employement with the district.
Education
High School Diploma -
Dos Palos High School
employmentWtithrowemploymentDosthrowemploymentDos Palos06-2014
Skills
- Prioritizing Calls
- Updating and maintaining logs
- Microsoft Office
- Navigation Support
- Office Supplies and Inventory
- Call Center Software
- Problem Assessment
- Multi-Line Phone Proficiency
- Time Management
- Mail Sorting and Distribution
- Self-Starter
- Strong Interpersonal Skills
- Filing
- Data Entry
- Clerical Support
- Excellent telephone etiquette
- Prioritizing Calls
- Updating and maintaining logs
- Microsoft Office
- Navigation Support
- Office Supplies and Inventory
- Call Center Software
- Problem Assessment
- Multi-Line Phone Proficiency
- Time Management
- Mail Sorting and Distribution
- Strong Interpersonal Skills
- Filing
- Data Entry
- Clerical Support
- Excellent telephone etiquette
Certification
- Active shooter and Crisis Management training seminar.
- California P.O.S.T Basic Compliance Dispatcher Academy
Timeline
Lead Pre-Judgement Skip Tracer
Alle & Withrow
02.2023 - Current
FCRA Specialist
Early Warning
05.2022 - 09.2024
Police Communications Dispatcher
Merced Police Department
08.2018 - 12.2021
Substitute Paraprofessional
Dos Palos-Oro Loma Joint Unified School District
08.2017 - 05.2018
Police Dispatcher
Dos Palos Police Department
03.2017 - 08.2018
Office Clerical Aide
Dos Palos Oro Loma JUSD
11.2014 - 06.2016
Office Technician (Temp Position)
Dos Palos Oro Loma JUSD
07.2014 - 08.2014
High School Diploma -
Dos Palos High School
- Active shooter and Crisis Management training seminar.
- California P.O.S.T Basic Compliance Dispatcher Academy
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