Danielle Veltman
Honolulu
Summary
Retail professional with extensive boutique management experience, dedicated to delivering exceptional client service and maximizing store performance. Proven track record in leading teams to exceed sales targets, adapt to evolving retail trends, and execute impactful visual merchandising strategies. Recognized for passionate leadership, a collaborative approach, and a results-driven mindset.
Overview
11
11
years of professional experience
Work History
Assistant Boutique Manager
Christian Dior Couture
11.2021 - Current
- Worked closely with Sales Team and Merchants to achieve performance targets set by the Boutique Manager across key metrics including sell-through and KPIs.
- Uphold a standard of service excellence and foster a culture of consistent, elevated client experiences that drive positive CX and NPS outcomes.
- Implemented BOH 5S Standard to minimize damages and loss prevention measures to reduce shrink and protect store assets.
- Assisted in planning and executing successful promotional events to boost brand awareness and sales.
- Resolved customer issues promptly, maintaining high levels of satisfaction and trust.
- Selected as the Boutique Onboarding partner, responsible for training new team members in store policies, procedures, and service expectations.
- Selected as a CRM Ambassador, working closely with the sales team to nominate Clients for gifting and entertainments. Focused on developing strong Client relationships, leading to repeat boutique business and brand loyalty.
Assistant General Manager
Prada Group
09.2017 - 11.2021
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
Assistant Store Manager
Tory Burch
09.2016 - 09.2017
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed VM for 6months to help support the needs of the business
Senior Assistant Store Manager
Cole Haan
10.2015 - 09.2016
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Coordinated logistics for product launches or seasonal sales promotions, contributing to their overall success in meeting targeted goals.
- Collaborated with store manager to develop promotional events that drove increased foot traffic and sales conversions (Passport to Luxury, Ala Moana Luxury Walk)
- Trained new employees on company policies, procedures, and best practices to maximize productivity and maintain a high level of performance.
- Ensured compliance with all health and safety regulations by conducting regular inspections of the store premises, equipment, and employee practices.
Visual Manager
Forever 21
09.2014 - 10.2015
- Increased visual impact and sales through displays, arrangement of mannequins, fixtures, walls and tables.
- Developed innovative visual merchandising strategies that drove foot traffic and boosted overall store performance.
- Managed analytical reports to identify and track sales activities and customer trends.
- Enhanced customer experience by creating visually appealing and organized store layouts.
- Execute multiple store overnight floorsets monthly by launch per store
- Managed window displays and in-store promotional materials, contributing to strong brand identity and increased customer interest.
Education
Bachelor of Arts - Digital Communications And Media
Webster University
Leiden, The NetherlandsBachelor of Science - Business Administration
University of Hawaii At Manoa
Honolulu, HISkills
- Positive and upbeat
- Team leadership
- Proactive Decision-Making & Strategic Planning
- Strong, Motivational Communicator
- Staff training, development, and performance management
- Market Business trend analysis
- Sales strategy development
- Client relationship management
Languages
Dutch
Limited Working
Timeline
Assistant Boutique Manager
Christian Dior Couture
11.2021 - Current
Assistant General Manager
Prada Group
09.2017 - 11.2021
Assistant Store Manager
Tory Burch
09.2016 - 09.2017
Senior Assistant Store Manager
Cole Haan
10.2015 - 09.2016
Visual Manager
Forever 21
09.2014 - 10.2015
Bachelor of Arts - Digital Communications And Media
Webster University
Bachelor of Science - Business Administration
University of Hawaii At Manoa
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