Danielle Viola
Franklin,MA
Summary
- Professional animal care specialist with strong background in maintaining high standards of cleanliness and animal welfare. Proven ability to work collaboratively in team settings and adapt to changing needs. Skilled in handling, feeding, and monitoring animals, ensuring safe and comfortable environment. Reliable and results-focused, consistently delivering quality care and support.
- Professional retail team member with strong experience in customer service, inventory management, and sales support. Known for effective teamwork, reliability, and adaptability in fast-paced environments. Skilled in point-of-sale systems, merchandising, and maintaining clean, organized store. Focused on delivering excellent results and enhancing customer satisfaction.
- Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
- Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Kennel Tech
Hilltop Canine
02.2024 - 08.2025
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
Cashier
Lowe's
01.2025 - 04.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Barista
Elizabeth's Bagels
05.2024 - 10.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Barista
Starbucks
08.2022 - 10.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Store Team Member
Pet Supplies Plus
10.2021 - 08.2022
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
Cashier/Bagger
Market Basket
05.2021 - 09.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Tri-County RVTHS
Franklin, MA06-2024
Bachelor - Social Work
Bridgewater State University
Bridgewater, MA06-2029
Skills
- Care monitoring
- Record keeping
- Customer service
- Time management
- Cleanliness and hygiene
- Patience and resilience
- Animal handling expertise
Certification
- CPR Training - April 2024
Languages
English
Native or Bilingual
Italian
Elementary
Timeline
Cashier
Lowe's
01.2025 - 04.2025
Barista
Elizabeth's Bagels
05.2024 - 10.2024
Kennel Tech
Hilltop Canine
02.2024 - 08.2025
Barista
Starbucks
08.2022 - 10.2023
Store Team Member
Pet Supplies Plus
10.2021 - 08.2022
Cashier/Bagger
Market Basket
05.2021 - 09.2021
High School Diploma -
Tri-County RVTHS
Bachelor - Social Work
Bridgewater State University
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