Danielle Voyles
Eugene
Summary
Dynamic Bartender Shift Manager at Hop Valley Brewing with a proven track record in employee coaching and upselling strategies. Expert in mixology and inventory management, consistently enhancing customer satisfaction through proactive service. Skilled in POS system operation, effectively training new hires to deliver exceptional experiences in high-volume environments.
Overview
10
10
years of professional experience
Work History
Bartender Shift Manager
Hop Valley Brewing
09.2017 - Current
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Polished glassware, bussed tables, and removed debris to keep customer areas clean.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Bartender
Buffalo Wild Wings
04.2017 - 09.2017
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
Sever/Cocktail Server
Buffalo Wild Wings
01.2015 - 03.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained clean and organized bar area.
- Communicated with guests to record orders and assess needs.
- Anticipated guest needs and provided proactive service.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
Education
No Degree -
IUPUI
Indianapolis, INSkills
- Ordering supplies
- Menu development
- Upselling strategies
- Liquor restocking
- Employee coaching
- POS system operation
- Mixology
- Bar restocking
- Handling difficult customers
- Classic cocktails
- Cocktail list development
- New hire training
- Customer service
Timeline
Bartender Shift Manager
Hop Valley Brewing
09.2017 - Current
Bartender
Buffalo Wild Wings
04.2017 - 09.2017
Sever/Cocktail Server
Buffalo Wild Wings
01.2015 - 03.2017
No Degree -
IUPUI
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