Danielle Walker
Salt Lake City,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Associate Account Resolution Representative
Wells Fargo
02.2023 - 08.2024
- Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system.
- Directed day-to-day collections functions.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Receptionist
Advanced Precision Manufacturing
12.2022 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Process accounts payable and receivable invoices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Process Coordinator
Goldman Sachs
07.2021 - 12.2022
- Process and settle over 200 trades daily while working closely with analysts to streamline and correct any discrepancies quickly.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Facilitated communication between departments to ensure seamless collaboration on projects and alignment with organizational goals.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Analyzed workplace practices to meet goals by specific deadlines.
Document Control Clerk
Select Profile Servicing
05.2020 - 04.2021
- Converted home loan documents from one application to another.
- Demonstrated strong attention to detail when reviewing documents for errors or inconsistencies before archiving them in the appropriate location.
- Ensured compliance with company policies and regulatory requirements through meticulous recordkeeping.
- Enhanced document control efficiency by implementing a streamlined filing and retrieval system.
Production Analyst
Verisys
01.2020 - 04.2020
- Verify license information is accurate and input correctly before being submitted for the next process.
- Reach out to proper sources via email or phone for further information.
- Collaborated with cross-functional teams to ensure alignment of verification goals and objectives.
Customer Support Representative
Golden Customer Care
02.2019 - 09.2019
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
Activations Representative
Convergys
08.2018 - 02.2019
- Assisted customers in navigating software applications, resulting in improved productivity and satisfaction levels.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Demonstrated adaptability in handling diverse range of cases, applying critical thinking skills to determine appropriate course of action.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Assistant Manager
Lane Bryant
10.2017 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Key Holder
Torrid
05.2017 - 11.2017
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Provided strong knowledge of products and store brand.
- Answer inbound phone calls and make outbound phone calls regarding products or orders.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Cashier
Stans Market
11.2014 - 05.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
Highschool Diploma -
Kearns High School
06.2017
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Client Relationship Building
- Client Services
- Records Management
- Paperwork Processing
- Telephone reception
- Account Servicing
- Multitasking
- Teamwork and Collaboration
- Excellent Communication
- Attention to Detail
- Organizational Skills
- Multitasking Abilities
Timeline
Associate Account Resolution Representative
Wells Fargo
02.2023 - 08.2024
Receptionist
Advanced Precision Manufacturing
12.2022 - 01.2023
Process Coordinator
Goldman Sachs
07.2021 - 12.2022
Document Control Clerk
Select Profile Servicing
05.2020 - 04.2021
Production Analyst
Verisys
01.2020 - 04.2020
Customer Support Representative
Golden Customer Care
02.2019 - 09.2019
Activations Representative
Convergys
08.2018 - 02.2019
Assistant Manager
Lane Bryant
10.2017 - 08.2018
Key Holder
Torrid
05.2017 - 11.2017
Cashier
Stans Market
11.2014 - 05.2017
Highschool Diploma -
Kearns High School
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