Danielle Walker
Salt Lake City,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Associate Account Resolution Representative
Wells Fargo
Salt Lake City, UT
02.2023 - 08.2024
- Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system.
- Directed day-to-day collections functions.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Receptionist
Advanced Precision Manufacturing
Salt Lake City, UT
12.2022 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Process accounts payable and receivable invoices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Process Coordinator
Goldman Sachs
Salt Lake City, UT
07.2021 - 12.2022
- Process and settle over 200 trades daily while working closely with analysts to streamline and correct any discrepancies quickly.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Facilitated communication between departments to ensure seamless collaboration on projects and alignment with organizational goals.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Analyzed workplace practices to meet goals by specific deadlines.
Document Control Clerk
Select Profile Servicing
West Valley City, UT
05.2020 - 04.2021
- Converted home loan documents from one application to another.
- Demonstrated strong attention to detail when reviewing documents for errors or inconsistencies before archiving them in the appropriate location.
- Ensured compliance with company policies and regulatory requirements through meticulous recordkeeping.
- Enhanced document control efficiency by implementing a streamlined filing and retrieval system.
Production Analyst
Verisys
South Jordan, UT
01.2020 - 04.2020
- Verify license information is accurate and input correctly before being submitted for the next process.
- Reach out to proper sources via email or phone for further information.
- Collaborated with cross-functional teams to ensure alignment of verification goals and objectives.
Customer Support Representative
Golden Customer Care
Millcreek, UT
02.2019 - 09.2019
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
Activations Representative
Convergys
Taylorsville, UT
08.2018 - 02.2019
- Assisted customers in navigating software applications, resulting in improved productivity and satisfaction levels.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Demonstrated adaptability in handling diverse range of cases, applying critical thinking skills to determine appropriate course of action.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Assistant Manager
Lane Bryant
West Jordan, UT
10.2017 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Key Holder
Torrid
West Jordan, UT
05.2017 - 11.2017
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Provided strong knowledge of products and store brand.
- Answer inbound phone calls and make outbound phone calls regarding products or orders.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Cashier
Stans Market
Kearns, UT
11.2014 - 05.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
Highschool Diploma -
Kearns High School
06.2017
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Client Relationship Building
- Client Services
- Records Management
- Paperwork Processing
- Telephone reception
- Account Servicing
- Multitasking
- Teamwork and Collaboration
- Excellent Communication
- Attention to Detail
- Organizational Skills
- Multitasking Abilities
Timeline
Associate Account Resolution Representative
Wells Fargo
02.2023 - 08.2024
Receptionist
Advanced Precision Manufacturing
12.2022 - 01.2023
Process Coordinator
Goldman Sachs
07.2021 - 12.2022
Document Control Clerk
Select Profile Servicing
05.2020 - 04.2021
Production Analyst
Verisys
01.2020 - 04.2020
Customer Support Representative
Golden Customer Care
02.2019 - 09.2019
Activations Representative
Convergys
08.2018 - 02.2019
Assistant Manager
Lane Bryant
10.2017 - 08.2018
Key Holder
Torrid
05.2017 - 11.2017
Cashier
Stans Market
11.2014 - 05.2017
Highschool Diploma -
Kearns High School