Danielle Walker
Saint Francis,WI
Summary
Experienced and dependable general worker, animal shelter aide, and pet shop attendant/manager with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Merchandise Associate
Meijer
Greenfield, WI
02/14/23 - Current
- Assisted customers with product selection, purchase decisions and inquiries.
- Organized back room storage areas to ensure efficient access to inventory when needed.
- Processed customer transactions at the cash register accurately and efficiently.
- Answered phone calls promptly to address customer concerns regarding products or services offered.
- Monitored expiration dates of products on shelves and removed any expired items immediately.
- Performed price checks for customers when requested.
- Inspected, stocked and rotated merchandise on shelves according to company policy.
- Set up promotional displays in accordance with store guidelines.
- Restocked shelves as items were sold or moved to other locations in store.
- Provided excellent customer service by greeting shoppers upon arrival and engaging them throughout their shopping experience.
- Ensured that all security policies were followed while handling money at the cash register.
- Assisted with training new employees on merchandising techniques and operational processes.
- Transported merchandise from stockroom to sales floor and followed planograms to accurately replenish items.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Compared merchandise invoices to items actually received.
- Stamped price tags on merchandise, referring to official price lists.
Manager
Pet World Warehouse Outlet
Greenfield, WI
03.2022 - 02.2023
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Established processes to ensure efficient workflow throughout the organization.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Monitored staff performance and addressed issues.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Produced thorough, accurate and timely reports of project activities.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
Machine Operator
Opportunities Incorporated
Fort Atkinson, WI
01.2017 - 03.2022
- Record production information such as quantities produced and materials used on daily logs.
- Carry out regular safety checks on machinery prior to operation.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Adjust machine settings to complete tasks accurately.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Inspect finished workpieces to ensure conformance with specifications.
- Comply with company policies regarding quality control procedures.
- Troubleshoot malfunctions in equipment or processes.
- Identify areas where improvements can be made in terms of efficiency or cost savings.
- Load raw materials into machines according to specified measurements.
- Observe machine operations to detect any problems or defects in the finished product.
- Keep detailed reports of maintenance activities performed on machinery.
- Monitor the feed and speed of machines during the machining process.
- Adjusted machine settings according to production requirements.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Monitored and observed production line to watch for pile-ups and jams.
- Prepared machine for production processes by equipping with required tools and parts.
- Trained new operators and implemented new division operator training program to improve retention rates and increase production.
- Responded to and initiated proper corrections to process alarms.
Quality Control Inspector
Brembo
Homer, Michigan
01.2016 - 05.2016
- Trained new employees on proper use of test equipment and inspection techniques.
- Generated reports summarizing inspection results, defect trends, and other statistical data.
- Assisted engineering department with design verification tests as needed.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Identified areas for improvement in existing processes, procedures, and equipment.
- Adhered strictly to Good Manufacturing Practices guidelines at all times.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Ensured that all products met customer requirements prior to shipment.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
- Wrote detailed reports outlining performance, quality and defect rates.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Consulted with engineers to resolve quality, production, and efficiency problems.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Provided safety information to contractors, engineers, or test equipment operators.
- Notified supervisors or other relevant personnel of test or production issues.
- Positioned components, parts or materials for testing.
- Marked materials with grade or acceptance status.
Housekeeper
Wa Wen Resort
Drummond Island, MI
06.2006 - 09.2006
- Emptied trash receptacles throughout the property.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Ensured that all health standards were met during cleaning operations.
- Observed proper use of chemicals when cleaning various surfaces.
- Changed bed linens and towels, tidied up rooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Organized closets with hangers for guests' clothing items.
- Reported any maintenance issues or damage to supervisors immediately.
- Disinfected telephones, light switches and other frequently touched objects.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Scrubbed kitchen appliances, countertops and fixtures.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Maintained and organized cleaning supplies stock.
- Used cleaning chemicals following proper guidelines.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Returned rooms to occupant-ready status to satisfy future guests.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Communicated with maintenance team on damages to repair.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Reported damage or theft of hotel property to management.
- Waxed and polished wood furnishings to restore faded appearance.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Swept and damp-mopped private stairways and hallways.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Inspected furniture for damage or stains in between guest stays.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Education
Certification - Veterinary Assistant
Penn Foster Career School
Scranton, PA05-2014
High School Diploma -
Detour High School
De Tour Village, MI05-2008
Skills
- Professionalism
- Teamwork and Collaboration
- Continuous Improvement
- Problem-solving abilities
- Decision-Making
- Multitasking
- Dependable and reliable
- Inventory Tracking
- Skilled in Pet equipment
- Report creation
- Inventory Management and Planning
- Attention to Detail
- Regulatory Compliance
- Merchandising and Display
- Merchandise restock
- Excellent Communication
- Adaptability and Flexibility
- Cash Register Operations
- Self Motivation
- Quick Learner
- Heavy Lifting
- Problem-Solving
- Product pricing
- Staff Training
- Inventory counting
- Product displays
- Customer Service
- Stock management
- Customer Engagement
- Stock replenishment
Certification
Certified Veterinary Assistant. I am also currently retaking the certification courses to achieve accurate and up to date information in the field.
Additional Information
- More than 3 years of volunteer work at the Cascades Humane Society in Jackson, Michigan. Here I cleaned dog/cat kennels, did bedding laundry, daily feedings, walked the dogs, socialized with the cats. Helped the veterinarian do spay/neuter surgeries.
Timeline
Manager
Pet World Warehouse Outlet
03.2022 - 02.2023
Machine Operator
Opportunities Incorporated
01.2017 - 03.2022
Quality Control Inspector
Brembo
01.2016 - 05.2016
Housekeeper
Wa Wen Resort
06.2006 - 09.2006
General Merchandise Associate
Meijer
02/14/23 - Current
Certification - Veterinary Assistant
Penn Foster Career School
High School Diploma -
Detour High School