DANIELLE WALKER
Dillon,SC
Summary
Experienced sales leader with a successful history of driving revenue growth and expanding market presence. Proficient in building and leading high-performance teams, promoting collaboration, and consistently meeting sales targets. Known for strategic thinking, adaptability to changing market conditions, and delivering impactful results. Areas of expertise include client relationship management, strategic planning, and team leadership. Possess 24 years of industry experience in sales, sales management, training, service management, operations management, inventory management, parts management, budgeting, and driving growth.
Overview
24
24
years of professional experience
Work History
Technology Division Operations Manager
Herald Office Solutions
01.2024 - Current
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular risk assessments to identify potential threats or vulnerabilities within the division''s operations, implementing proactive mitigation strategies accordingly.
- Established a culture of continuous learning within the division by promoting skill development initiatives and providing opportunities for professional growth.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Enhanced team performance by providing regular coaching and mentoring sessions, leading to increased employee engagement and satisfaction.
- Identified areas of improvement within the division, initiating targeted interventions to address specific challenges proactively.
- Streamlined division processes by implementing efficient operational strategies, resulting in improved productivity and reduced costs.
- Managed resource allocation efficiently by identifying and prioritizing critical tasks, ensuring optimal utilization of available resources.
- Established clear performance expectations for staff members, providing constructive feedback during evaluations to encourage professional growth.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Regional Office Equipment Manager
Herald Office Solutions
04.2021 - 12.2023
- Duties include but not limited to managing current copier, postage machine, and software accounts while educating them on other divisions that Herald specializes in while growing relationships to close new accounts and expand the market
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Experience with Managed Print Studies, Kyocera, Ricoh, HP, Brother, Papercut, Quadient postage machines, parcel lockers, folder/inserters, and Onescreen Interactive Boards
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Branch Sales Manager / Corporate Sales Trainer
Systel Business Equipment
06.2019 - 04.2021
- Oversaw branch sales operations, supervised, and coordinated sales activity according to corporate guidelines
- Maintained knowledge of products and provided various support to corporate departments
- Ensured timely and accurate review of monthly sales reports (opportunities), service reports (response times), profit and loss statements (equipment, service and supply revenue, cost of goods and operating expenses) and budgets
- Responsibilities included hiring new team members, assisting in proficiency improvement plan for areas of struggle and termination recommendations of team employees, when necessary, based on performance or misconduct
- Assisted in the creation of Phase I, II, and III part Sales Development program for new sales rep onboarding process with focus on Why Systel, products, policies, sales step process, overcoming objections, phone and in person prospecting, virtual selling.
- Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the company.
Regional Director of Sales
Systel Business Equipment
02.2018 - 06.2019
- Managed overall sales for five branches
- Hired and trained Branch Sales Managers
- Interim Sales Manager for Wilmington, Greenville and Atlanta GA locations while also holding the Branch Sales Manager position in Fayetteville, NC
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Assisted in updating consolidated order documents
- Reviewed sales orders for accuracy and completion
- Monitored and managed profit and loss statements (equipment, service and supply revenue, cost of goods and operating expenses) and budgets for all branches
- Coordinated sales training for all Account Managers through Corporate, third-party partners and manufacturers
- Held weekly regional branch meetings in person and via video conference to discuss opportunities, activities and closed sales with managers and sales representatives
- Held monthly calls with sales managers, production and software specialists to monitor companywide opportunities, issues, and needs
- Reviewed weekly rep activity and GPS reports and trained based on individual needs in the sales process
- Received Branch of the Year 2018 for the Wilmington Location
Branch Sales Manager
Systel Business Equipment
01.2015 - 01.2018
- Managed the Fayetteville and Fort Bragg, NC branches as well as Interim Sales Manager for the Wilmington location (10/2017 – 5/2019)
- Reviewed all paperwork from the sales team for accuracy of sales pricing, service pricing and contracts
- Maintained good customer relationships through visits, email, and telephone communication
- Ensured timely and accurate review of monthly sales reports to include opportunities, activities, forecast, upcoming calls and appointments, lost and closed sales
- Maintain knowledge of current products, product launches and provided sales training on a weekly basis
- Worked with the Service Manager to monitor service-response times, first call efficiency and call backs
- Oversaw regional office operations, supervised, and coordinated the activities of Sales and Service according to corporate guidelines
- Responsible for hiring new team members, assisting in the improvement of proficiency for their positions for areas of struggle and termination recommendations of team employees, when necessary, based on performance or misconduct
- Responsible for branch budgets and monthly profit and loss statements (equipment, service and supply revenue, cost of goods and operating expenses)
- Received Branch of the Year 2015 and 2016
Division Manager
Systel Business Equipment
01.2011 - 01.2015
- Supervised five Account Managers while maintaining accounts through good customer relations
- Performed periodic inspections of account activity, opportunity reports, demos, and appointments
- Reviewed all paperwork, pricing and worked with Corporate for special pricing on equipment and service
- Provided training, guidance and kept Account Managers updated on new products and launches
- Monitored the performance of Account Managers, assisted in the improvement of proficiency for their positions and helped cultivate their accounts for potential and renewed growth
- Provided feedback after appointments, cold calls, and phone calls
- Received Branch of the Year 2011 and 2012
Account Manager
Systel Business Equipment
08.2000 - 01.2011
- Responsible for in-person and telephone cold calls with the goal of selling office equipment and business technology solutions
- Maintained knowledge of copiers, fax units, printers, wide formats, scanners, and various software products
- Left for one year to explore other career options.
City Manager
Kelly Services
05.2005 - 05.2006
- Managed branch operations and sales for the Fayetteville, NC branch
- Assisted with hiring, placing, and terminating employees for various positions with companies that utilized Kelly as their hiring agency
- Conducted background checks, employment history and compatibility placements
- Responsible for in-person and telephone cold calls with the goal of partnering with them to find qualified candidates for their open temporary and full-time positions
Education
Bachelor of Science -
Methodist University
Fayetteville, NC01.1996
Skills
- Unsurpassed work ethic
- Sales Process and Account Management
- Operations Management
- Budget Development and Management
- Problem-Solving
- B2B Sales
- Sales Operations
- Customer Retention
- Strategic Planning
- Business Development
- Sales Presentations
- Leadership
- Major Accounts
- Policies and procedure implementation
- Client Relations
Accomplishments
- Branch of the Year Award
- 2018
- 2016
- 2015
- 2012
- 2011
- Recipient of the Keith Allison Leadership Award, 2017
References
Available upon request
Timeline
Technology Division Operations Manager
Herald Office Solutions
01.2024 - Current
Regional Office Equipment Manager
Herald Office Solutions
04.2021 - 12.2023
Branch Sales Manager / Corporate Sales Trainer
Systel Business Equipment
06.2019 - 04.2021
Regional Director of Sales
Systel Business Equipment
02.2018 - 06.2019
Branch Sales Manager
Systel Business Equipment
01.2015 - 01.2018
Division Manager
Systel Business Equipment
01.2011 - 01.2015
City Manager
Kelly Services
05.2005 - 05.2006
Account Manager
Systel Business Equipment
08.2000 - 01.2011
Bachelor of Science -
Methodist University
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