Danielle Walmsley
Newman Lake,WA
Summary
Proven leader in financial operations, notably at Loomis, where I enhanced coin processing efficiency and significantly reduced errors. Expert in cash management and inventory control, I excel in high-pressure environments, demonstrating exceptional problem-solving and customer service skills. My proactive approach resulted in a notable increase in customer loyalty and operational productivity throughout my financial career.
Overview
16
16
years of professional experience
Work History
Coin Balance & Audit
Loomis
Spokane, WA
02.2023 - 05.2024
- Maintained a clean and organized workspace.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled deposit transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Maintained accurate records of customer transactions,orders, and inventories for reporting purposes.
- Participated actively in team meetings to discuss strategies for improving overall performance within the department.
- Utilized various software applications to process customer deposits, Federal Reserve Transfers, and customer orders.
- Ensured timely resolution of any discrepancies encountered during daily inventory counts and audits.
- Identified and resolved discrepancies and errors in customer accounts.
- Lifted up 50 pounds at once and used forklift to move heavier loads.
- Completing monthly and quarterly internal audits of inventories.
Coin Lead
Loomis
Spokane, WA
08.2019 - 02.2023
- Proactively identified areas for improvement within the coin rolling operation, sharing suggestions with management for potential enhancements.
- Optimized workspace organization for maximum productivity and speed in coin rolling tasks.
- Collaborated with team members to meet deadlines, resulting in timely and accurate processing of coins.
- Improved coin rolling efficiency by implementing streamlined processes and organizational techniques.
- Completed daily reports on production numbers, machine maintenance needs, and other relevant data points that contributed to effective decision-making by management.
- Supported colleagues in troubleshooting issues with machines or processes, fostering a collaborative work environment that improved overall performance levels.
- Adapted to changing work demands and priorities, maintaining flexibility and resilience during high-pressure situations within the coin rolling process.
- Maintained a high level of accuracy in counting and sorting coins, ensuring seamless operations.
- Reduced errors through consistent attention to detail and adherence to company protocols during the coin rolling process.
- Assisted with training new employees on coin rolling procedures, contributing to a skilled workforce.
- Performed daily coin reconciliations to determine accuracy of financial reports.
CMS Teller/Team Leader
Loomis
Spokane, WA
01.2017 - 08.2019
- Proactively identified potential fraud or security risks, taking necessary actions to safeguard both the bank''s interests as well as customers'' assets.
- Collaborated with team members to exceed performance targets, resulting in increased productivity and revenue growth.
- Served as a reliable resource for both colleagues and customers by staying current on banking industry trends, ensuring accurate information dissemination.
- Utilized advanced technology tools such as currency counting machines for accurate cash handling procedures that minimized human error possibilities significantly.
- Streamlined daily tasks through effective multitasking, prioritization, and organization skills.
- Assisted in the training of new tellers, sharing best practices for secure and efficient operations.
- Contributed to a reduction in errors by consistently double-checking figures and balances before finalizing transactions.
- Supported branch management in maintaining an organized work environment by adhering to operational standards and procedures.
- Promoted positive teamwork within the branch by actively participating in staff meetings, offering support when needed, and sharing ideas for improvement initiatives.
Lead Teller
Key Bank
Colville, WA
11.2015 - 11.2016
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
Teller
Chase Bank
Colville, WA
08.2014 - 10.2015
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Casino Cage Cashier
Mistequa Casino
Chewelah, WA
04.2013 - 04.2015
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted in the training and onboarding of new cage cashiers by sharing knowledge and best practices to ensure their success within the role.
- Completed routine audits as requested by management, validating the accuracy of records kept on file for future reference purposes.
- Ensured smooth operations by balancing the cage at the end of each shift, identifying discrepancies, and resolving issues promptly.
- Maintained a comprehensive understanding of gaming regulations and casino policies, ensuring full compliance during all transactions.
Teller
Key Bank
Tukwila/ Burien/ Colville, WA
11.2011 - 06.2013
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
High School Intern/ Teller/Sales Service Associate
Washington Mutual Bank/ Chase Bank
Colville, WA
06.2008 - 09.2011
- Developed organizational skills through managing deadlines, prioritizing tasks, and efficiently completing assignments.
- Refined time management skills by balancing academic workload with extracurricular activities and part-time employment.
- Demonstrated adaptability when faced with changing roles or responsibilities within group projects, resulting in successful outcomes.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Education
High School Diploma -
Colville Senior High School
ColvilleSkills
- Strong Work Ethic
- Problem-Solving
- Attention to Detail
- Works Well Under Pressure
- Punctual and Dependable
- Customer Service
- Cash Handling
- Written and verbal communication
- Cash Management
- Inventory Management
Timeline
Coin Balance & Audit
Loomis
02.2023 - 05.2024
Coin Lead
Loomis
08.2019 - 02.2023
CMS Teller/Team Leader
Loomis
01.2017 - 08.2019
Lead Teller
Key Bank
11.2015 - 11.2016
Teller
Chase Bank
08.2014 - 10.2015
Casino Cage Cashier
Mistequa Casino
04.2013 - 04.2015
Teller
Key Bank
11.2011 - 06.2013
High School Intern/ Teller/Sales Service Associate
Washington Mutual Bank/ Chase Bank
06.2008 - 09.2011
High School Diploma -
Colville Senior High School