DANIELLE JACKSON
Castle Rock
Summary
Results-oriented business leader with 20 years of experience in the cable / telecommunications industry excelling in Operations Management, Sales and Marketing. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing operations and productivity across multiple business channels. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and employees. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and punctual with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Enterprise Account Manager
Comcast
03.2023 - Current
- Develop and manage overall account strategies for specific named account customers, including identification of incremental revenue opportunities and retention of embedded base services
- Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet, Network Security and other Business Class products.
- Responsible for leading all team forecasting to ensure full team participation and quota achievement.
- 2x Elevate Award winner for achieving >115% to quota 6/6 months of the semi-annual evaluation period.
- Highest year to date participation rate (quota achievement) in 2023 in the Mountain West Region.
- Responsible for leading all team forecasting to ensure full team participation and quota achievement.
Sr. Business Account Manager
Comcast Business
01.2022 - 03.2023
- Selected as one of five to start a new team to Comcast Business selling Enterprise products or medium sized business remotely
- Average year to date percent to quote: 298%
- Won Best of the West annual award for Top Sales Professional in the West Division in 2021.
- Won ISCY award in February and March for top sales in overall CAM department of 180 people.
- Won the WOW award for the month of October by being nominated by co-workers and leadership for inspiring others and helping them to deliver results.
- Selected to represent the sales division as a process and tools consultant to assist in improving the internal tools used by all sales teams and process such as Best of the West and presidents club.
- Created and implemented a new customer facing quoting tool used by all sales representatives.
- Assisted in the onboarding and training of 5 new Sr Account Managers in July 2022.
Customer Account Manager
Comcast Business
07.2020 - 01.2022
- Performed outside business-to-business sales with proven proficiency in prospecting and territory management.
- Met and exceeded monthly revenue quota by 267% in Q1 and 278% in Q2.
- Won Best of the West Top Sales Professional for Q1.
- Won COE, Top Sales Professional for March and May 2021.
- Helped develop new hire performance by conducting New Hire Role plays and teaching best practices.
- Lead talk it out sessions for new and experienced CAM agents to help develop my team member success.
- Continuously run team member shadows, from daily to weekly, with up to 12 experienced CAM agents listening to my phone calls and customer meetings.
- Active member of my team offering assistance throughout the day with issues with sales platforms, sales conversion and pricing and policy changes.
Product Operations Manager
WOW! Cable, Internet And Phone
01.2019 - 07.2020
- Manage coordination and implementation of cross functional initiatives impacting products, including operational and regulatory policy changes, product enhancements, new product deployments and pricing and packaging adjustments
- Partner with business owners to clarify strategic initiative objectives, identify operational and customer impacts, and create effective implementation and support solutions to achieve business goals while maintaining expected employee and customer experience
- Manage development, documentation and internal communication of operational plans, collaborating with assigned project managers and other functional team leaders to ensure consistent, timely and accurate communication to impacted organizations
- Coordinate cross functional teams in developing and implementing shared and unique business policies and processes to support initiatives, including documentation and communications
- Support policy development, documentation and communication in support of regulatory or company practices, pricing and packaging adjustments, new product deployment and/or product maintenance
- Plan, coordinate and execute required customer notifications for assigned product, pricing and policy changes, as well as required annual notices, including proofing, list requests and print vendor management for various communications
- For product, pricing and policy change initiatives, manage updates to ancillary customer-facing material as needed, such as WOW! website, terms and conditions, FAQs, and customer leave behind materials
Realtor, Lead Agent
Keller Williams Realty DTC (Formerly Sellstate Realty Pros)
03.2017 - 01.2019
- Sales totaling over $1.4 million in my first 6 months in the industry and over $3.5 million in my first 6 months with team
- Quickly promoted to Lead Agent responsible for building the Team's brand and to hire, train and supervise buyer's agents
- Created listing presentations and packages utilized by all members of the team
- Met with each associate to establish realistic sales goals for the month
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
- Negotiated contracts on behalf of clients
- Presented purchase offers to sellers for consideration
- Developed and maintained relationships with clients through networking, postcards and cold calling
- Represented buyers and sellers of developed and undeveloped properties
- Delivered positive, effective sales presentations
- Continually stayed up-to-date on mortgage rates and related real estate news
- Maintained connections with clients to encourage repeat business and referrals
Account Manager
Starz Entertainment
10.2013 - 03.2017
- Identify opportunities and execute Sales and Marketing tactics to increase sales and market penetration of Starz video programming at the point of sale level of major cable affiliates
- Create training presentations and materials to ensure that all affiliate employees understand key features of Starz products and how to present the features and benefits during every customer interaction
- Implement and execute Starz sales and marketing incentives in order to maximize revenue and subscriber performance
- Analyze business results to ensure goals are met and exceeded
- Build relationships with affiliate personnel to promote long term business growth
- Increased affiliate Starz sales performance by 66% from January/February incentive to August/September incentive in 2014
- Created affiliate new hire training program used by all team members to train five 3rd party affiliate vendors and over 2,500 employees
- Only representative selected to attend a leadership conference for a major cable affiliate where I successfully executed a trade show and Starz sponsored event
- Increased subscriber volume by increasing sales penetration by 14,224 in the Midwest territory in August 2014
- Ranked #1 out of 12 team members as a result of gaining highest lift in sales from 1st quarter to 4th quarter in 2014
Hair Stylist / Product Sales Specialist
Sport Clips
01.2013 - 10.2013
- Create a championship haircut for men and boys while consistently exceeding sales quotas
- Consistently exceeded sales quota by 150% for retail sales, back bar upgrades and service upgrades
- Utilized dermatology training to assess customer skin conditions and diseases
Customer Account Manager III
Qwest Communications
10.2010 - 09.2011
- Prospected and conducted sales calls with business executives and directors throughout assigned territory
- Consistently exceed sales quotas in 2010 and 2011
- Quickly became a "team leader" by coaching and teaching sales techniques to other team members
Business Class Account Executive / Sales Lead / Sales Representative
Time Warner Cable
01.2004 - 10.2010
- Establish and maintain accounts and relationships with clients ranging in size from five employees to large corporations with 500+ employees
- Created training tools and documents used by all employees to increase sales and product knowledge
- Exceeded sales quota by 227% in 2010 and over 160% in 2006, 2007, 2008, and 2009
- Won National Division MVP resulting in an award trip to the Bahamas
- Awarded sales person of the month for a combination of highest sales, highest productivity level and perfect attendance
- Awarded certificate of appreciation for excellent customer service
Sales Lead / Technical Support Training Lead
Comcast Cable
01.2003 - 01.2004
- Supervised an average of thirteen sales representatives while personally exceeding sales quota and productivity goals
- Successfully trained new hire classes consisting of approximately 30 employees, with a succession rate of 90%
- Received many awards and certificates for excellent customer service
Education
Real Estate License -
A-Plus Real Estate School
Denver, CO2017
Bachelor of Science - Marketing
Metropolitan State University of Denver
Denver, CO2008
Skills
- Detail oriented
- Exceptional communication
- Excellent analytical and problem-solving skills
- Passion for continuous learning
- Critical and creative thinking
- Exceptional time management skills
- Goal-oriented
- Presentation
- Team leadership
- Risk analysis and management
- Project Management
- Market Research
- Data Analysis
Timeline
Enterprise Account Manager
Comcast
03.2023 - Current
Sr. Business Account Manager
Comcast Business
01.2022 - 03.2023
Customer Account Manager
Comcast Business
07.2020 - 01.2022
Product Operations Manager
WOW! Cable, Internet And Phone
01.2019 - 07.2020
Realtor, Lead Agent
Keller Williams Realty DTC (Formerly Sellstate Realty Pros)
03.2017 - 01.2019
Account Manager
Starz Entertainment
10.2013 - 03.2017
Hair Stylist / Product Sales Specialist
Sport Clips
01.2013 - 10.2013
Customer Account Manager III
Qwest Communications
10.2010 - 09.2011
Business Class Account Executive / Sales Lead / Sales Representative
Time Warner Cable
01.2004 - 10.2010
Sales Lead / Technical Support Training Lead
Comcast Cable
01.2003 - 01.2004
Real Estate License -
A-Plus Real Estate School
Bachelor of Science - Marketing
Metropolitan State University of Denver