Danielle Ward
Kings Mountain,NC
Summary
Experienced customer service professional bringing many years of experience coordinating shipments, collaborating with freight carriers and managing customer needs using multiple modes of transport and specialized cargo options. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about US Customs classification requirements and International Trade regulations and standards.
Overview
15
15
years of professional experience
Work History
Global Forwarding Agent
C.H. Robinson
2021.03 - 2022.01
- Arranged, coordinated and managed the international shipment of goods from origin to destination by sea, road, or rail, ensuring timely and efficient delivery.
- Secured bookings with steamship lines, carriers and other service providers to provide clients with best service and cost effective options available.
- Managed and tracked shipments, providing regular updates to clients on shipment status.
- Prepared and processed necessary shipping documentation, such as bills of lading, customs declarations, commercial invoices, and packing lists
- Account Management included shipment quotations, invoicing and P&L reporting
- Ensured compliance with International Trade Regulations, including licensing, freight classification, and reporting requirements.
- Utilized and managed records of rates and contracts with carriers, customs brokers, and other service providers.
- Maintained accurate records of client communications, transactions and other relevant documentation for seamless operations within the agency.
Import Export Specialist
LLS TEAM USA
2019.04 - 2021.03
- Coordinated import and export of goods from origin to destination for multiple clients, providing accuracy and timely delivery.
- Prepared and investigated discrepancies of shipping documentation, maintaining compliance with US Customs and International Regulations.
- Classified freight and reported to CBP using USHTS and US Schedule B numbers
- Reviewed and signed documents on behalf of clients in line with power of attorney limitations.
- Insured cargo against loss, damage or pilferage.
- Processed customs declarations and maintained records of customs documents.
- Utilized logistics software to manage, monitor and track shipments, providing updated information to clients
- Assisted in problem resolution relating to import and export activities.
- Implemented and managed SOPs with account actions and data management using Microsoft Excel
- Classified freight and reported to CBP using USHTS and US Schedule B numbers
- Reviewed and signed documents on behalf of clients in line with power of attorney limitations.
- Insured cargo against loss, damage or pilferage.
Logistics Coordinator
Midrex Global Logistics
2014.08 - 2017.08
- Arranged and managed international shipment of goods from origin to destination utilizing multiple modes of transport, including but not limited to air, ocean, rail and barge, for various shipment sizes ranging from small partial packages to large, over-sized, breakbulk freight.
- Prepared and processed US Customs filings for import and export clearances including border crossings
- Verified Letters of Credit, requirements, restrictions and deadlines ensuring shipment is arranged and delivered accordingly.
- Processed cargo insurance coverage and documentation
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.
International Freight Coordinator, Import/Export Specialist
Livingston International Inc. Prev. The Hipage Co.
2006.08 - 2014.08
- Coordinated international shipments by liaising between customs brokers, shipping lines, trucking companies, warehouses suppliers.
- Mitigated risk of shipment delays or damages by closely monitoring cargo conditions during transit.
- Balanced priorities under high-pressure situations to maintain optimal service levels across multiple accounts simultaneously.
- Maximized warehouse space utilization by overseeing proper cargo storage and organization strategies along with warehouse personnel
- Managed claims processes for damaged or lost shipments, effectively recovering costs while preserving business relationships.
- Meticulous management of high-volume shipments during peak seasons.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Processed customs declarations and maintained records of documentation
- Prepared shipping docs, maintaining compliance with US Customs and international regulations.
- Prepared and submitted reports on import and export activity to management and assisted to identify opportunities for cost savings.
- Negotiated freight rates with carriers for transport
- Managed accounts, quotations, invoicing and P&L reporting
- Verified shipment and customs documentation, freight classifications adhere to the current International Trade Regulations
- Applied working knowledge of International Trade Compliance in reviews of internal processes, procedures and policies governing import and export rules and regulations.
- Ensured accurate product classification by staying current on Harmonized Tariff System updates and standards.
- Trained new team members on import/export procedures and best practices, increasing overall department efficiency.
Education
High School Diploma -
Gaston College
Dallas, NC12.2002
Skills
- Problem-solving
- Customer service
- Conflict Resolution
- Microsoft Office
- Report Generation
- Schedule Management
- Recordkeeping proficiency
- Freight Forwarding
- International Trade Compliance
Timeline
Global Forwarding Agent
C.H. Robinson
2021.03 - 2022.01
Import Export Specialist
LLS TEAM USA
2019.04 - 2021.03
Logistics Coordinator
Midrex Global Logistics
2014.08 - 2017.08
International Freight Coordinator, Import/Export Specialist
Livingston International Inc. Prev. The Hipage Co.
2006.08 - 2014.08
High School Diploma -
Gaston College
Similar Profiles
Rachel CarsonRachel Carson
Implementation Project Consultant at TMC, a Division of C.H. RobinsonImplementation Project Consultant at TMC, a Division of C.H. Robinson
Nichole CroweNichole Crowe
Senior Global Forwarding Agent at C.H. RobinsonSenior Global Forwarding Agent at C.H. Robinson
Detoria SullivanDetoria Sullivan
Account Manager at C.H. RobinsonAccount Manager at C.H. Robinson