Danielle Ward
Ontario
Summary
Achieved high levels of patient satisfaction through dedicated support and care. Enhanced overall patient experiences by establishing strong connections from the outset. Delivered compassionate assistance to individuals, ensuring their needs were met effectively.
Overview
11
11
years of professional experience
Work History
Licensed Practical Nurse
Penn Fair Pediatrics
09.2024 - Current
- Administered medications and treatments as prescribed by pediatricians, ensuring patient safety and compliance.
- Monitored vital signs and documented patient progress in electronic health records for accurate tracking.
- Implemented infection control measures, maintaining a clean and safe environment for patients and staff.
- Streamlined patient intake processes, improving efficiency in appointment scheduling and record management.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
LPN
Masonic Care Community
08.2023 - 08.2024
- Coordinated with interdisciplinary team members such as doctors, nurses and social workers to ensure quality patient care was provided.
- Performed wound care including changing dressings, cleaning wounds, applying ointments and medications and providing other necessary treatments.
- Administered medications orally, subcutaneously or intramuscularly depending on the prescription given by the doctor.
- Provided emotional support during difficult times such as end-of-life decisions or family disputes over treatment options.
- Ensured that all medications were administered accurately and on time as prescribed by the physician.
- Assisted physicians with patient care by taking vital signs, administering injections and performing other nursing duties.
- Observed, charted, and reported developments in patient health conditions for nursing supervisor.
- Promoted culture of safety for patients and employees through proper identification, reporting documentation and prevention.
LPN - Charge Nurse
Waterville Residential
03.2022 - 08.2023
- Supervised the activities of other nursing staff members and provided guidance when necessary.
- Participated in creating a safe environment by following fire safety regulations.
- Identified potential problems or risks that could affect patient outcomes.
- Promoted positive relationships between patients, families, visitors, physicians, nurses, volunteers.
- Observed and reported changes in condition of patients and signs and symptoms of deviations from normal health status.
- Determined staffing needs based on workload requirements.
LPN
St Luke's Nursing Home
11.2021 - 02.2022
- Performed wound care including changing dressings, cleaning wounds, applying ointments and medications and providing other necessary treatments.
- Administered medications orally, subcutaneously or intramuscularly depending on the prescription given by the doctor.
- Provided emotional support during difficult times such as end-of-life decisions or family disputes over treatment options.
- Ensured that all medications were administered accurately and on time as prescribed by the physician.
- Observed patients for any changes in their condition or behavior, reported findings to the supervisor or physician in charge.
LPN
Mohawk Valley Psychiatric Center
03.2019 - 11.2021
- Participated in quality improvement initiatives designed to enhance patient outcomes.
- Administered medications, injections, and treatments as prescribed by physicians.
- Provided emotional support and guidance to patients during difficult times.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
CNA / LPN
Masonic Care Community
07.2016 - 07.2019
- Performed wound care including changing dressings, cleaning wounds, applying ointments and medications and providing other necessary treatments.
- Administered medications orally, subcutaneously or intramuscularly depending on the prescription given by the doctor.
- Provided emotional support during difficult times such as end-of-life decisions or family disputes over treatment options.
- Ensured that all medications were administered accurately and on time as prescribed by the physician.
- Observed patients for any changes in their condition or behavior, reported findings to the supervisor or physician in charge.
- Assisted physicians with patient care by taking vital signs, administering injections and performing other nursing duties.
- Observed, charted, and reported developments in patient health conditions for nursing supervisor.
Customer Service Representative
Excellus Blue Cross Blue Shield
08.2014 - 09.2018
- Resolved customer inquiries efficiently, enhancing overall satisfaction and service experience.
- Provided detailed information regarding insurance products, policies, and claims processes to clients.
- Collaborated with cross-functional teams to streamline service protocols and improve response times.
- Trained new staff on customer service best practices and company-specific systems for optimal performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Licensed Practical Nurse - Nursing
Herkimer BOCES
Herkimer, NY06.2018
Skills
- Medication administration
- Direct patient care
- Vital signs monitoring
- HIPAA compliance
- Compassionate care
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Call center experience
Timeline
Licensed Practical Nurse
Penn Fair Pediatrics
09.2024 - Current
LPN
Masonic Care Community
08.2023 - 08.2024
LPN - Charge Nurse
Waterville Residential
03.2022 - 08.2023
LPN
St Luke's Nursing Home
11.2021 - 02.2022
LPN
Mohawk Valley Psychiatric Center
03.2019 - 11.2021
CNA / LPN
Masonic Care Community
07.2016 - 07.2019
Customer Service Representative
Excellus Blue Cross Blue Shield
08.2014 - 09.2018
Licensed Practical Nurse - Nursing
Herkimer BOCES