Danielle Ward
Grand Rapids
Summary
Dependable customer service professional with experience in healthcare, hospitality, and high-volume phone environments. Skilled in answering calls, handling sensitive information, processing transactions, and supporting customers with accuracy and professionalism. Strong communicator with solid computer skills, and the ability to work independently in remote or virtual settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Nutrition Service Worker
Corewell Health
Grand Rapids
04.2024 - Current
- Prepared and assembled nutritious meals for patients and staff.
- Resolved customer complaints regarding menu selection or service issues promptly.
- Monitored patient progress related to meeting nutritional goals.
- Shared thorough knowledge of menu items and cooking methods with customers.
- Used clear communication to relay food and drink orders to kitchen staff.
Front Desk Manager
Hyatt Place
Grand Rapids
07.2021 - 04.2024
- Managed front desk operations and ensured smooth guest check-in processes.
- Supervised staff schedules and trained new team members for efficiency.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Reconciled daily financial transactions and prepared night audit reports.
- Managed nightly front desk operations and guest check-ins.
- Provided exceptional customer service to enhance guest experience overnight.
Skip Tracer
Loss Prevention
Grand Rapids
01.2018 - 07.2021
- Conducted thorough investigations to locate missing individuals for recovery purposes.
- Utilized advanced skip tracing technologies to enhance search efficiency and accuracy.
- Collaborated with law enforcement to gather information on debtors' whereabouts.
- Maintained detailed case files and documented findings throughout investigations.
- Communicated effectively with customers via telephone, email or mail in order to obtain additional information necessary for successful skip tracing.
Education
High School Diploma -
Central High School
Grand Rapids, MI05-2005
Skills
- Inventory management
- Staff training
- Problem solving
- Financial reconciliation
- Clear communication
- Written and verbal communication
- Time management
- Conflict resolution
- Attention to detail
- Customer relationship management
- Effective communication
- Advanced computer skills
Certification
SERV safe manager
Timeline
Nutrition Service Worker
Corewell Health
04.2024 - Current
Front Desk Manager
Hyatt Place
07.2021 - 04.2024
Skip Tracer
Loss Prevention
01.2018 - 07.2021
High School Diploma -
Central High School