DANIELLE WARD
JACKSONVILLE
Summary
Dedicated and resourceful Assistant Store Manager known for strong problem-solving and communication skills. Experienced in overseeing store operations and training staff to meet customer needs while driving sales and enhancing store presentation. Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Rainbow Shops
Jacksonville
08.2020 - 05.2024
- Assisted in managing daily store operations and staff scheduling.
- Trained new team members on customer service standards and product knowledge.
- Oversaw inventory management and stock replenishment processes.
- Ensured compliance with visual merchandising guidelines and store presentation standards.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Collaborated with the store manager to implement promotional campaigns effectively.
- Conducted regular team meetings to discuss goals and improve performance.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Maintained a safe working environment by enforcing safety regulations.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Mitigated business risks by working closely with staff members and assessing performance.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Implemented campaigns and promotions to help with developing goods and services.
Education
Theater Arts
TerryParker High
Jacksonville, FL05-1994
Skills
- Inventory management
- Customer service
- Retail operations
- Team leadership
- Goal setting
- Problem-solving
- Sales strategies
- Strategic merchandising
- Store operations
- Issue resolution
- Communication skills
- Visual merchandising
Timeline
Assistant Store Manager
Rainbow Shops
08.2020 - 05.2024
Theater Arts
TerryParker High