Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Washington

Westerville,OH

Summary

Professional individual that is disciplined, organized, and well versed in the areas of business administration, teaching, and customer service. I am a critical thinker, detail oriented, and can adapt quickly to any situation.

Overview

5
5
years of professional experience

Work History

Cashier/ Cashier Trainer/ Customer Service Representative

Kroger Company
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Lead Teacher

Goddard School
08.2021 - Current
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.

Executive Administrative Assistant

Metamorphosis Counseling Services
03.2023 - 11.2023
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
  • Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
  • Scheduled appointments and handled calenders for senior leadership.
  • Organized and updated schedules for executives.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.

Post Closer/Customer Service Representative

The Union Bank Company
03.2019 - 08.2021
  • Contacting customers to get needed job information and paperwork
  • Data entry and processing documents to assist in loan closing
  • Checked accuracy and completeness of all paperwork.
  • Conducted thorough reviews of closed loan files for accuracy and completeness.
  • Worked with warehouse banks to manage shipment of collateral documents.
  • Improved workflow efficiency by implementing an organized filing system for closed loans.
  • Assisted in training new employees on post-closing procedures, contributing to a knowledgeable workforce.
  • Completed post-closing quality control evaluations of originated mortgage loans.
  • Enhanced client satisfaction by ensuring accurate and timely preparation of loan closing documents.
  • Prepared and reviewed buyer, seller, HUD and other transaction documents.
  • Prepared loan packages and closing instructions for bank employees.
  • Participated in regular audits of closed loan files, identifying areas for improvement in document quality and organization practices.

Education

Master of Science - Clinical Mental Health Counseling

Capella University
Minneapolis, MN
08.2026

Bachelor of Arts - Psychology

Otterbein University
Westerville, OH
12.2022

Skills

  • Communication
  • Time management
  • Leadership
  • Customer Service
  • Critical Thinker
  • Flexible
  • Adaptability
  • Customer Assistance

Timeline

Executive Administrative Assistant

Metamorphosis Counseling Services
03.2023 - 11.2023

Lead Teacher

Goddard School
08.2021 - Current

Post Closer/Customer Service Representative

The Union Bank Company
03.2019 - 08.2021

Cashier/ Cashier Trainer/ Customer Service Representative

Kroger Company

Master of Science - Clinical Mental Health Counseling

Capella University

Bachelor of Arts - Psychology

Otterbein University

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Danielle Washington