Danielle Washington
Denham Springs,LA
Summary
Enthusiastic and versatile professional with a strong ability to work both independently and as a team player, including experience in supervisory and managerial roles. Eager to learn and contribute to the success of the organization or team through hard work and a current skill set that includes strong work ethics, dependability, reliability, teachability, continuous learning mindset, collaboration, attention to detail, self-motivation, problem-solving abilities, strong analytical skills, multitasking capabilities, effective time management, knowledge of financial concepts, excellent verbal and written communication skills, maintaining professional relationships within the organization, and exceptional organizational abilities. Advanced in Microsoft Word, Excel, PowerPoint, and Outlook. Possess a clear understanding of expectations and have received training in products and services. Motivated by continuous learning, growth, and excelling in all assigned areas while exceeding expectations to expand into new responsibilities. Organized and dependable candidate with a positive attitude who has successfully managed multiple priorities. Willing to take on additional responsibilities to meet goals. Ultimate goal is to advance into a higher role within the organization that offers professional challenges where interpersonal skills, excellent time management abilities, and problem-solving skills can be utilized. Stellar work history as an agile and adaptable staff leader with a motivational approach and an upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking mindset and diplomatic communication style focused on maximizing engagement and satisfaction for all stakeholders.
Overview
17
17
years of professional experience
Work History
Consumer Lending/Loan Support and DMV Asst. Manager
Pelican State CU
05.2023 - 06.2024
- Assisting the manager in developing strong, well-rounded employees and ensuring the quality of servicing members is received
- Ensuring the accuracy of loan processing and closing, adherence to the documentation process, and staff training
- Monitoring daily lending reports as requested and provide regular feedback on consumer lending department productivity and pertinent issues
- Managing the loan exceptions identified through the Quality Control process, protecting the credit union from unperfected documentation, and fostering goodwill with members
- Maintaining thorough understanding and strong knowledge of all Credit Union products, product parameters, current loan promotions, services, procedures and compliance regulations
- Continuously looking to improve the process and turn time, resulting in a seamless delivery for lien perfections and loan proceeds to members
- Assisted in recruiting, hiring, and training team members
- Trained and guided team members to maintain high productivity and performance metrics
- Handled problematic lending issues to maintain excellent member service
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Observed each employee's strengths and initiated a mentoring program to improve areas of weakness
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Promoted positive member service and leadership experiences through day-to-day supervision and management
- Delegated unchallenging tasks to employees, streamlining daily progress and efficiency
- Interviewed and hired strong candidates for DMV and Lending Department
- Interacted well with Branch MSR's, Call Center MSR's, Member Solutions, Manager's, Vice President's and all other back-office staff to build connections and nurture relationships
- Established and oversaw performance targets for Lending associates
- Scheduled employees for different lunchtimes, and training, considering the volume and staffing daily
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Enhanced team productivity by streamlining operational processes.
- Improved operational efficiency by adopting new technology for inventory management.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Implemented staff training programs to elevate service standards and knowledge.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Contact Center/Call Center Manager
Pelican State CU
02.2020 - 05.2023
- Trained new employees on proper protocols and member service standards.
- Assisted in recruiting, hiring, and training team members
- Trained and guided team members to maintain high productivity and performance metrics
- Handled problematic members and leadership team to assist lower-level employees and maintain excellent member service
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Observed each employee's strengths and initiated a mentoring program to improve areas of weakness
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Promoted positive member service experiences through day-to-day supervision and management of Member Service Department
- Delegated unchallenging tasks to employees, streamlining daily progress and efficiency
- Interviewed and hired strong candidates for Member Service
- Interacted well with Quality Assurance to build connections and nurture relationships
- Developed quality employees within the call center to take over leadership positions
- Established and oversaw performance targets for call center associates
- Scheduled employees for different lunchtimes, training, and flexible shifts considering call volume, PSCU tickets, and employee strengths for answering calls
- Improved overall financial reporting by streamlining control processes and reporting structures
- Implemented policies to improve efficiency and team performance.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Led daily team meetings to review performance, set targets and motivate staff.
- Established and oversaw performance targets for call center associates.
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
- Analyzed customer feedback to identify improvement opportunities and develop action plans.
- Evaluated data to identify trends and determine customer service needs.
- Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
- Increased sales conversion rates by implementing targeted cross-selling and upselling techniques for agents to utilize during calls.
- Created a supportive work environment that encouraged open communication, fostering a strong sense of teamwork among agents.
- Streamlined call center operations for increased efficiency through optimizing scheduling, staffing, and performance tracking processes.
- Developed quality employees within call center to take over leadership positions.
- Introduced new CRM software tools that streamlined data entry processes and improved information accessibility for agents during calls.
- Improved customer satisfaction ratings by implementing effective call center strategies and employee training programs.
- Improved average hold times, resolution rates and satisfaction scores through staff development.
- Boosted first-call resolution rates by equipping agents with comprehensive product knowledge and troubleshooting skills through ongoing training workshops.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
- Effectively resolved escalated customer complaints through proactive problem-solving techniques, resulting in higher satisfaction scores from clients.
- Created clear and effective policies governing all aspects of employee work and interaction with customers.
- Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
- Collaborated with other departments to develop solutions for resolving recurring customer issues, improving overall satisfaction levels.
- Implemented innovative service strategies to improve customer experience and engagement.
- Proactively identified opportunities for process improvement, leading initiatives that resulted in increased productivity and reduced costs within the call center operation.
- Implemented quality assurance measures to monitor agent performance, ensuring adherence to company policies and procedures.
- Trained team members on performance metrics and consumer behavior identification.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
- Created team rotations to man center effectively during peak hours.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
MyBranch Member Service Supervisor (Call Center)
Pelican State Credit Union
01.2014 - 02.2020
- Learned internal systems and related service role duties to provide skilled team backup in handling member demands
- Resolved concerns with products or services to help retain and drive sales
- Recommended specific products and services aligned with individual needs, requirements, and specifications
- Directed, guided, coached, and mentored a large team
- Managed daily activities that impacted targeted service levels and tracked adherence to schedules and average handle times
- Supervised department, reported issues, and escalated those that required further assistance
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Completed in-depth research to answer more complex questions.
- Trained, mentored and evaluated employees on service quality, knowledge and performance.
- Facilitated open communication among team members, creating a supportive work environment that encouraged collaboration towards shared goals.
- Developed strong relationships with members, fostering loyalty and trust while promoting the company''s services.
- Streamlined processes for increased efficiency and improved overall team productivity.
- Organized regular team meetings for process updates, sharing best practices, discussing challenges faced, and brainstorming solutions together as a group.
- Analyzed member feedback to identify areas for improvement, leading to targeted action plans and better service delivery.
- Enhanced member satisfaction by providing exceptional customer service and resolving complex issues.
- Increased member engagement by proactively addressing inquiries and offering tailored solutions based on individual needs.
- Upheld high standards of professionalism and confidentiality by diligently maintaining member information security, adhering to all relevant policies and regulations.
- Mentored new hires, resulting in higher retention rates and faster integration into the team.
- Implemented new training programs that led to significant improvements in employee knowledge and skillsets.
- Used key sales tactics to grow membership sales.
- Led a team of Member Service Representatives, ensuring adherence to company policies and high-quality performance.
- Monitored key performance metrics regularly, identifying trends and implementing strategies to improve team success rates consistently.
- Managed escalated situations professionally, resolving conflicts effectively while maintaining positive relationships with members.
- Coached team members through performance reviews, identifying areas for growth and development while setting achievable goals in alignment with organizational objectives.
- Delivered functionality assistance via phone and online service platforms.
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Maintained up-to-date knowledge of products and services offered to customers.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Developed and enforced policies and procedures for compliance with company policies.
- Developed and implemented strategies to increase sales and improve customer service.
Call Center Lending Team Lead
Pelican State Credit Union
10.2011 - 01.2014
- Responded to team support questions quickly to maintain call center efficiency
- Motivated employees to increase productivity and maximize service quality with a hands-on leadership style
- Handled advanced issues with a calm, knowledgeable and professional approach
- Responded to member requests for products, services, and company information
- Generated reports detailing metrics such as call times and satisfaction ratings
- Recommended products to members, thoroughly explaining details
- Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Engaged in learning and development opportunities to promote continued performance improvement.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision-making.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Assisted in recruitment to build team of top performers.
Call Center Lending Officer
Pelican State Credit Union
08.2007 - 10.2011
- Obtained copies of applicants' credit histories and reviewed paperwork to determine the feasibility of granting loans
- Handled member complaints with relative ease by conducting research, listening carefully, and taking appropriate action
- Monitored pipelines to track and log the status of loans
- Explained very technical financial information to applicants in easy-to-understand language
- Proactively identified solutions for members experiencing credit issues
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Maintained energy and enthusiasm in a fast-paced environment
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Guided borrowers through complex transactions with ease by clearly explaining all aspects of the lending process.
- Developed strong relationships with borrowers, providing exceptional customer service and fostering trust throughout the lending process.
- Contributed to the development of lending policies and procedures, ensuring compliance with federal regulations and industry best practices.
- Assisted in training new Lending Officers, sharing best practices and helping to improve overall team performance.
- Spearheaded initiatives to streamline internal processes, leading to increased productivity among team members.
- Collaborated with underwriters to ensure accurate risk assessment and appropriate lending decisions.
- Reviewed loan documentation for accuracy and completeness, reducing processing errors and expediting approvals.
- Achieved consistent growth in loan originations through proactive outreach and relationship building with prospective clients.
- Streamlined the loan application process for smoother customer experiences and quicker turnaround times.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Monitored pipelines to track and log status of loans.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Explained very technical financial information to applicants in easy to understand language.
- Negotiated loan terms and conditions with customers to secure best deal.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Proactively identified solutions for customers experiencing credit issues.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Education
Associate of Science - Computer Science - Information Systems Technology
Louisiana Technical College-West Monroe
West Monroe, LA05.2005
High School Diploma -
Ferriday High School
Ferriday, LA05.2001
Skills
- Quality Assurance
- Financial Auditing
- Managing Policies and Procedures
- Insurance
- Accounting
- Call Center/DMV/Lending Operations
- Risk Management
- Performance Tracking, Evaluations and Corrective Actions
- Hiring and Onboarding
- Annual Budgeting - Purchasing, Staffing and
- Conflict Management
- Driver
- TWIC
- Team motivation
- Workload Management
- Staff Management
- Task Delegation
- Employee Scheduling
- Recruiting and interviewing
- Customer Relationship Management (CRM)
- Strategic Planning
- Policy Enforcement
- Financial Management
- Business Administration
- Budgeting and finance
- Recruitment and hiring
- Customer Service
- Team Leadership
- Teamwork and Collaboration
- Computer Skills
- Decision-Making
- Problem Resolution
- Time Management
- Active Listening
- Multitasking
- Organizational Skills
- Goal Setting
- Customer Relationship Management
- Work Planning and Prioritization
- Professional and Courteous
- Team building
- MS Office
- Documentation And Reporting
- Training and Development
- Excellent Communication
- Employee Coaching and Mentoring
- Schedule Management
- Negotiation and Conflict Resolution
- Attention to Detail
- Administration and Reporting
- Idea Development and Brainstorming
- Interpersonal Relations
- Onboarding and Orientation
- Performance Tracking and Evaluation
- Employee Development
- Process Improvement
- Task Prioritization
- Project Planning
- Performance Evaluations
- Interpersonal Communication
- Analytical Thinking
- Technical Proficiency
- Relationship Building
- Written Communication
- Time Management
- Active Listening
- Multitasking
- Organizational Skills
- Goal Setting
- Customer Relationship Management
- Work Planning and Prioritization
- Professional and Courteous
- Team building
- MS Office
- Documentation And Reporting
- Training and Development
- Excellent Communication
- Employee Coaching and Mentoring
- Schedule Management
- Negotiation and Conflict Resolution
- Attention to Detail
- Administration and Reporting
- Idea Development and Brainstorming
- Interpersonal Relations
- Onboarding and Orientation
- Process Improvement
- Task Prioritization
- Project Planning
- Performance Evaluations
- Interpersonal Communication
- Analytical Thinking
- Business Analysis and Reporting
- Budget Management
- Technical Proficiency
- Relationship Building
- Written Communication
- Problem Resolution
- Problem-Solving
- Time Management
- Active Listening
- Multitasking
- Organizational Skills
- Hiring and Training
- Goal Setting
- Customer Relationship Management
- Work Planning and Prioritization
- Staff Training
- Professional and Courteous
- Team building
- MS Office
- Documentation And Reporting
- Training and Development
- Excellent Communication
- Shift Scheduling
- Employee Coaching and Mentoring
- Schedule Management
- Negotiation and Conflict Resolution
- Attention to Detail
- Administration and Reporting
- Idea Development and Brainstorming
- Interpersonal Relations
- Onboarding and Orientation
- Performance Tracking and Evaluation
- Process Improvement
- Task Prioritization
- Project Planning
- Performance Evaluations
- Interpersonal Communication
- Analytical Thinking
- Business Analysis and Reporting
- Budget Management
- Technical Proficiency
- Relationship Building
- Written Communication
- Time Management
- Active Listening
- Multitasking
- Organizational Skills
- Hiring and Training
- Goal Setting
- Customer Relationship Management
- Work Planning and Prioritization
- Professional and Courteous
- Good Judgment
- Team Development
- Team building
- MS Office
- Documentation And Reporting
- Excellent Communication
- Shift Scheduling
- Employee Coaching and Mentoring
- Schedule Management
- Negotiation and Conflict Resolution
- Attention to Detail
- Administration and Reporting
- Idea Development and Brainstorming
- Interpersonal Relations
- Onboarding and Orientation
- Performance Tracking and Evaluation
- Employee Development
- Process Improvement
- Task Prioritization
- Project Planning
- Performance Evaluations
- Interpersonal Communication
- Analytical Thinking
- Business Analysis and Reporting
- Budget Management
- Technical Proficiency
- Relationship Building
- Written Communication
- Time Management
- Active Listening
- Multitasking
- Organizational Skills
- Hiring and Training
- Goal Setting
- Customer Relationship Management
- Work Planning and Prioritization
- Staff Training
- Professional and Courteous
- Team building
- MS Office
- Documentation And Reporting
- Training and Development
- Excellent Communication
- Shift Scheduling
- Employee Coaching and Mentoring
- Schedule Management
- Negotiation and Conflict Resolution
- Attention to Detail
- Administration and Reporting
- Idea Development and Brainstorming
- Interpersonal Relations
- Performance Tracking and Evaluation
- Employee Development
- Process Improvement
- Task Prioritization
- Project Planning
- Performance Evaluations
- Interpersonal Communication
- Analytical Thinking
- Business Analysis and Reporting
- Budget Management
- Technical Proficiency
- Relationship Building
- Written Communication
- Problem Resolution
- Problem-Solving
- Time Management
- Active Listening
- Multitasking
- Organizational Skills
- Hiring and Training
- Goal Setting
- Customer Relationship Management
- Work Planning and Prioritization
- Staff Training
- Professional and Courteous
- Team building
- MS Office
- Documentation And Reporting
- Training and Development
- Excellent Communication
- Shift Scheduling
- Employee Coaching and Mentoring
- Schedule Management
- Negotiation and Conflict Resolution
- Attention to Detail
- Administration and Reporting
- Idea Development and Brainstorming
- Interpersonal Relations
- Onboarding and Orientation
- Performance Tracking and Evaluation
- Employee Development
- Process Improvement
- Task Prioritization
- Project Planning
- Performance Evaluations
- Interpersonal Communication
- Analytical Thinking
- Business Analysis and Reporting
- Budget Management
- Technical Proficiency
- Relationship Building
- Written Communication
- Time Management
- Active Listening
- Multitasking
- Organizational Skills
- Hiring and Training
- Goal Setting
- Customer Relationship Management
- Work Planning and Prioritization
- Staff Training
- Professional and Courteous
- Good Judgment
- Team Development
- Team building
- MS Office
- Documentation And Reporting
- Training and Development
- Excellent Communication
- Employee Coaching and Mentoring
- Schedule Management
- Negotiation and Conflict Resolution
- Attention to Detail
- Administration and Reporting
- Idea Development and Brainstorming
- Interpersonal Relations
- Onboarding and Orientation
- Performance Tracking and Evaluation
- Employee Development
- Process Improvement
- Task Prioritization
- Project Planning
- Performance Evaluations
- Interpersonal Communication
- Analytical Thinking
- Business Analysis and Reporting
- Budget Management
- Technical Proficiency
- Relationship Building
- Written Communication
- Problem Resolution
- Problem-Solving
- Time Management
- Active Listening
- Multitasking
- Organizational Skills
- Hiring and Training
- Goal Setting
- Customer Relationship Management
- Work Planning and Prioritization
- Staff Training
- Professional and Courteous
- Team building
- MS Office
- Documentation And Reporting
- Training and Development
- Excellent Communication
- Shift Scheduling
- Employee Coaching and Mentoring
- Schedule Management
- Negotiation and Conflict Resolution
- Attention to Detail
- Administration and Reporting
- Idea Development and Brainstorming
- Interpersonal Relations
- Onboarding and Orientation
- Performance Tracking and Evaluation
- Employee Development
- Process Improvement
- Task Prioritization
- Project Planning
- Performance Evaluations
- Interpersonal Communication
- Analytical Thinking
- Budget Management
- Technical Proficiency
- Relationship Building
- Problem Resolution
- Problem-Solving
- Time Management
- Active Listening
- Multitasking
- Organizational Skills
- Hiring and Training
- Goal Setting
- Customer Relationship Management
- Work Planning and Prioritization
- Staff Training
- Professional and Courteous
- Good Judgment
- Team Development
- Team building
- MS Office
- Documentation And Reporting
- Training and Development
- Excellent Communication
- Shift Scheduling
- Employee Coaching and Mentoring
- Schedule Management
- Negotiation and Conflict Resolution
- Attention to Detail
- Administration and Reporting
- Idea Development and Brainstorming
- Interpersonal Relations
- Onboarding and Orientation
- Performance Tracking and Evaluation
- Employee Development
- Process Improvement
- Task Prioritization
- Project Planning
- Performance Evaluations
- Interpersonal Communication
- Analytical Thinking
- Business Analysis and Reporting
- Budget Management
- Technical Proficiency
- Relationship Building
- Written Communication
Timeline
Consumer Lending/Loan Support and DMV Asst. Manager
Pelican State CU
05.2023 - 06.2024
Contact Center/Call Center Manager
Pelican State CU
02.2020 - 05.2023
MyBranch Member Service Supervisor (Call Center)
Pelican State Credit Union
01.2014 - 02.2020
Call Center Lending Team Lead
Pelican State Credit Union
10.2011 - 01.2014
Call Center Lending Officer
Pelican State Credit Union
08.2007 - 10.2011
Associate of Science - Computer Science - Information Systems Technology
Louisiana Technical College-West Monroe
High School Diploma -
Ferriday High School
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