Danielle Washington
Little Rock,AR
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Willing to work: Anywhere Authorized to work in the US for any employer
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
UST Healthproof
07.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined complaint resolution processes to enhance customer satisfaction and retention.
- Mentored junior team members on service protocols and conflict resolution strategies.
- Implemented training programs that improved staff efficiency and service quality.
- Resolved customer inquiries regarding Medicare benefits and coverage options, ensuring accurate information delivery.
- Managed escalated cases effectively, providing solutions that met regulatory requirements and customer needs.
- Facilitated timely issue resolution, coordinating with diverse departments and healthcare providers as needed.
Medical Service Coordinator
Optum Serve
11.2023 - 01.2025
- Help Veterans get their medical appointments scheduled through VA
- Remote
- Coordinated patient services to enhance care delivery and streamline operations.
- Facilitated communication between healthcare providers and patients, ensuring clarity in treatment plans.
- Developed and implemented processes to improve patient intake efficiency and documentation accuracy.
- Collaborated with cross-functional teams to address complex patient needs and improve overall satisfaction.
- Oversaw compliance with health regulations, maintaining high standards of care and operational integrity.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
Customer Service Representative
Tata Consultancy Services (TCS)
03.2023 - 10.2023
- I work in the life insurance department for employees benefits. I file information
- Administered employee benefits programs, ensuring compliance with regulations and company policies.
- Analyzed benefit plan effectiveness, identifying areas for improvement and recommending adjustments.
- Educated employees on benefits options, enhancing understanding and utilization of available resources.
- Reviewed proposed changes in legislation that could impact the company''s existing benefits package, advising senior leadership accordingly.
- Coordinated with payroll department to ensure accurate deductions related to employee benefit elections.
Customer Service Representative
Southeastrans Inc
10.2022 - 02.2023
- Scheduling rides for Medicaid members to make it to their appointments
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to streamline service processes and improve response times.
- Maintained accurate records of customer interactions using CRM software, ensuring data integrity.
Cafe Server
Barnes And Noble/Starbucks
08.2019 - 12.2021
- Delivered exceptional customer service in fast-paced café environment.
- Managed cash register operations, ensuring accurate transactions and balanced drawers.
- Collaborated with team to maintain cleanliness and organization of café workspace.
- Prepared and served high-quality coffee beverages in fast-paced environment.
- Maintained cleanliness and organization of work area to ensure efficient operations.
- Provided exceptional customer service, resolving inquiries and enhancing guest experiences.
- Developed seasonal drink menus, contributing creative ideas for product offerings.
- Maintained a clean and organized workspace for optimal productivity and safety.
Food Server
Movie Tavern
05.2018 - 06.2019
- Took orders
- Made sure all guest received orders/payments
- Made sure to let them know about Specials/ promotions
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and accuracy of orders.
- Trained new team members on menu offerings, service standards, and operational procedures.
- Managed multiple tables efficiently, prioritizing tasks to improve workflow and reduce wait times.
- Resolved customer complaints promptly, maintaining positive dining experiences and loyalty.
Education
High School Diploma -
Hall High School
Little Rock, AR05.2016
Skills
- Restaurant experience
- Anatomy Knowledge
- Problem Solving
- Negotiation
- Customer Service
- Customer support
- Patient Care
- Microsoft Access
- Communication
- Analysis skills
- Windows
- Filing
- Hospitality
- Baking
- Time Management
- Typing
- Heavy lifting
- Customer service
- Retail sales
- Active listening
- Problem resolution
- Critical thinking
Certification
Certified Phlebotomy Technician
Timeline
Customer Service Representative
UST Healthproof
07.2025 - Current
Medical Service Coordinator
Optum Serve
11.2023 - 01.2025
Customer Service Representative
Tata Consultancy Services (TCS)
03.2023 - 10.2023
Customer Service Representative
Southeastrans Inc
10.2022 - 02.2023
Cafe Server
Barnes And Noble/Starbucks
08.2019 - 12.2021
Food Server
Movie Tavern
05.2018 - 06.2019
High School Diploma -
Hall High School