Danielle Washington
Gonzales,LA
Summary
Dynamic manager with a proven track record at Waffle House, excelling in customer service and team leadership. Expert in inventory management and strategic planning, I successfully implemented practices that minimized waste and enhanced operational efficiency. Committed to fostering a collaborative environment while ensuring compliance with food safety standards.
Overview
30
30
years of professional experience
Work History
Manager
Waffle House
01.2005 - 10.2025
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained staff on food safety standards and Waffle House protocols.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Led team meetings to enhance communication and address operational challenges.
- Monitored payroll accuracy and ensured compliance with labor regulations.
- Resolved customer complaints promptly to maintain positive dining experience.
Manager
IHOP
02.2000 - 12.2005
Secretary
M&M Manufacturing Company
08.1997 - 03.2000
- Managed scheduling and calendar coordination for executives, optimizing daily operations.
- Developed and maintained filing systems, ensuring efficient document retrieval and organization.
- Assisted in preparing reports and presentations, enhancing communication within departments.
- Conducted inventory management for office supplies, reducing costs through strategic sourcing.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
Assistant
Helping Hands School of CNA
06.1995 - 08.1999
- Coordinated training schedules for CNA students to enhance learning outcomes.
- Streamlined administrative processes to improve efficiency in student enrollment and records management.
- Assisted instructors with curriculum development, ensuring alignment with state requirements and best practices.
- Mentored new staff on educational protocols and standards, fostering a collaborative work environment.
Education
Associate in Accounting -
Southern University And A&M College
Baton Rouge, LA05.2000
Nursing Assistant - CNA
Helping Hands School of CNA
Donaldsonville, LA06.1996
High School Diploma - General Studies
Assumption High
Napoleonville, LA05.1995
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Documentation and reporting
- Strategic planning
- Shift scheduling
- Schedule preparation
- Sales management
- Coaching and mentoring
- Work prioritization
- Policy and procedure development
- Inventory management
Timeline
Manager
Waffle House
01.2005 - 10.2025
Manager
IHOP
02.2000 - 12.2005
Secretary
M&M Manufacturing Company
08.1997 - 03.2000
Assistant
Helping Hands School of CNA
06.1995 - 08.1999
Associate in Accounting -
Southern University And A&M College
Nursing Assistant - CNA
Helping Hands School of CNA
High School Diploma - General Studies
Assumption High