Danielle Washington
Durham,NC
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
13
13
years of professional experience
Work History
Assistant Manager
The Carolina Inn
05.2021 - Current
- Started off as a front office agent. Within 10 months, was promoted to Assistant Front Office Manager.
- Manage a staff about 8 employees. Knowledge of Microsoft Word, PowerPoint, Excel. Handling with guest’s complaints, responding to surveys, monthly Office supplies ordering, scheduling for staff, responding the emails in a timely manner, leading morning meetings with the other department leaders.
General Manager (GM)
Extended Stay Hotels
06.2013 - 12.2020
- Staff scheduling and supervision, making bank deposits, taking sales calls, provide guest satisfaction responses to TripAdvisor and surveys, room inspections, submit repair/maintenance work orders, submit monthly supply orders for office and housekeeping supplies, submit time for payroll.
- Manage Front Desk: answer phones, make reservations, guest check-in/out, night audit, folio room charges, customer service and guest relations.
Education
No Degree - Elementary School
North Carolina Central University
Durham, NC08.2007
Skills
- Administrative coordination
- Cash handling
- Host/Hostess
- Management
- Accounts Receivable
- Guest Services
- Shift management
- Payroll
- Restaurant Management
- Hotel management
- Teaching
- Guest relations
- Microsoft Office
- Leadership
- Customer service
- Guest Relations Experience
- Profit & Loss
- Hotel experience
- Supervising experience
- Restaurant Experience
- Inventory Control
- Night Audit
- Microsoft Outlook
- Catering
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff training and development
- Staff supervision
Willing To Relocate
- Mebane, NC
- Durham, NC
- Raleigh, NC
Personal Information
- Title: Assistant Front Office Manager
- Availability: Mebane, NC - Durham, NC - Raleigh, NC
Timeline
Assistant Manager
The Carolina Inn
05.2021 - Current
General Manager (GM)
Extended Stay Hotels
06.2013 - 12.2020
No Degree - Elementary School
North Carolina Central University