Danielle Watkins-Dubberly
Seymour,TN
Summary
I am a dependable, professional with a track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Team Lead
Covenant Health
Sevierville, TN
04.2024 - Current
- Provided support to junior staff during peak periods of workloads.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Identified opportunities for process improvements, implementing changes when required.
- Ensured compliance with company policies and procedures throughout the team.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Developed strategies to increase team productivity and improve customer service levels.
- Motivated staff through positive reinforcement techniques.
- Delegated tasks appropriately according to individual skill sets.
- Coordinated team resources to achieve project goals.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Monitored team progress and enforced deadlines.
Business Processing Outsource Supervisor
CCSP-Seymour
Seymour, TN
02.2021 - 04.2022
- Collaborated with internal teams to create innovative solutions that drive business goals forward.
- Organized client meetings to discuss project progress and potential new business ventures.
- Prepared presentations that showcased current projects, successes, and future plans.
- Maintained relationships with existing customers through regular communication and follow-ups.
- Resolved client issues in a timely manner by providing creative solutions.
- Identified areas of opportunity within the organization's processes related to account management.
- Managed team members across multiple departments to ensure work is completed accurately and on time.
- Ensured compliance with company policies regarding customer service standards.
- Developed and implemented successful strategies to increase customer loyalty and account retention.
Learning and Development Coordinator
CCSP-Seymour
Seymour, TN
03.2019 - 02.2021
- Created job aids such as user manuals, quick reference guides, and videos to support the implementation of new processes or technologies.
- Developed and implemented comprehensive learning and development plans to meet organizational objectives.
- Organized workshops, seminars, webinars, conferences, and other events to promote staff development initiatives.
- Monitored the progress of learners throughout their training program and provided assistance when needed.
- Coached individuals on soft skills such as communication, problem solving, teamwork.
- Advised management on strategies to improve employee engagement levels through innovative learning activities.
- Conducted training needs assessments to identify areas of improvement in employee performance.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Led training classes and recorded instruction for later use.
- Determined course objectives and found or wrote course materials to cover topics.
Food and Beverage Team Leader
Dollywood Theme Park
Pigeon Forge, TN
03.2015 - 12.2018
- Ensured accurate inventory management by monitoring stock levels and ordering necessary supplies.
- Ensured compliance with health codes, safety regulations, sanitation standards.
- Developed and implemented cost-effective strategies to reduce waste, increase efficiency, and maximize profitability.
- Created detailed reports documenting sales figures, labor costs, budget allocations. for review by management.
- Managed day-to-day operations of the restaurant including scheduling shifts for personnel and assigning tasks accordingly.
- Reviewed employee performance regularly in order to provide constructive feedback and set achievable goals.
- Maintained a positive work environment by resolving conflicts among personnel in a timely manner.
- Performed regular inspections of kitchen equipment such as ovens, fryers, refrigerators. to ensure safe operation.
CNA Mentor
Brookdale Senior Living Community
Seminole, FL
06.2001 - 01.2015
- Demonstrated proper techniques for bathing, dressing, transferring, and other patient care activities.
- Provided guidance on how to document accurate records for each patient encounter according to facility policies and procedures.
- Observed and monitored CNAs during clinical rotations to ensure they were following protocols and providing quality care.
- Supported CNAs through difficult situations such as difficult patients or challenging tasks.
- Provided guidance and support to new Certified Nursing Assistants on their first day of work.
- Coached CNAs on appropriate ways of interacting with patients based on their cultural background.
- Mentored CNAs by providing feedback on performance in a constructive manner.
- Taught effective time management strategies to help maximize efficiency while caring for multiple patients at once.
- Offered emotional support and encouragement when needed during stressful times or difficult situations.
Education
Associate of Science - Business
St. Petersburg College
Seminole, FL12-2014
Bachelor of Science - Business Management
St. Petersburg College
Seminole, FLSkills
- Schedule Management
- Production Monitoring
- Performance monitoring
- Trend tracking
- Complaint resolution
- Performance Improvement
- Operations Management
- Coaching and Mentoring
- Key Performance Indicators
- Diversity and Inclusion
- Customer Focus
- Influencing skills
- Quality Improvement
- Documentation And Reporting
- Team Supervision
- Client Service
Timeline
Team Lead
Covenant Health
04.2024 - Current
Business Processing Outsource Supervisor
CCSP-Seymour
02.2021 - 04.2022
Learning and Development Coordinator
CCSP-Seymour
03.2019 - 02.2021
Food and Beverage Team Leader
Dollywood Theme Park
03.2015 - 12.2018
CNA Mentor
Brookdale Senior Living Community
06.2001 - 01.2015
Associate of Science - Business
St. Petersburg College
Bachelor of Science - Business Management
St. Petersburg College