Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Watson

Killeen,TX

Summary

Worked in logistics has been in customer service for 13 years. Has experience in logistics, marketing, content development, market research, verifications, and online phone/internet sales.

Overview

13
13
years of professional experience

Work History

Sales Representative/ Front Desk

Breakaway Cruises

Teammate

TaskUs
05.2021 - 10.2021
  • The role as a teammate varies by the project assigned
  • I was assigned to Carvana, this was an online and phone call position in which I was on a verifications team and was in charge of managing client’s accounts, as well as verifying pertinent information to secure vehicles for purchase
  • This position required extreme attention to detail, patience, and outreach
  • Customers would request a vehicle and I would verify that the documents such as licenses and make sure insurance was up to date and accurate
  • Fraud monitoring was also a skill set that was learned through this position as there were attempts at fraudulent submissions or purchases
  • If documents were missing or outdated I would reach out to the customers to obtain all necessary documents prior to approving them for a purchase.

Customer Service Advocate/ Check

Advance Call Center Technologies, Bank of America
05.2020 - 05.2021
  • This position required research into fraudulent activity with, clientele
  • Clients would call in to report fraudulent activity, or to inquire about their current cases that had been submitted
  • Along with investigating fraud with the client's checking/savings account, any fraudulent checks that had been misused or compromised were amongst my responsibility to report and investigate
  • Monetary applications such as Zelle or CashApp were monitored as well
  • This position was a high traffic inbound phone call job that required customer service skills, as well as composure and patience with frustrated customers.

Customer Service Agent

Qualfon
05.2019 - 05.2020
  • Qualfon is a call center environment with many project opportunities, such as T-Mobile,
  • Roadside assistance, etc
  • Over the course of just over a year, I was involved in 3 separate projects that mainly tailored to customer service advocacy as well as content monitoring
  • The position was both online as well as inbound/outbound phone calls
  • Assisting callers and customers were the primary focus, as well as to be the best BPO agents we could be
  • In regards to content monitoring, watching traffic cameras and issuing evidence to local police precincts to issue citations was another role that was expected.

Personal Banker/ Sales Associate

International Bank of Commerce
04.2018 - 10.2019
  • At IBC we have a "We Do More" attitude, and that's exactly what I do
  • IBC is a community bank so I am always reaching out to the Austin community to check on people's banking needs, business needs, and ensuring exceptional customer service by providing excellent customer service
  • Our motto again is We Do More, that can have to do with banking, or simply putting a smile on their faces just because
  • I always try to go above and beyond for customers and potential customers regardless of the circumstances
  • By making others' experiences great here at IBC, I can end my day knowing that I have done something positive and productive by having this professional attitude.

Account Executive

OutboundEngine
11.2017 - 04.2018
  • My role at OutboundEngine had me communicating with customers and potential prospects on a daily basis
  • I managed accounts, set up and performed the presentation with prospects and was there from the start of a sale until the end of the sale
  • OutboundEngine's platform is a do it yourself marketing tool that can be entirely hands off, and this is the service we offered to prospects
  • It was a form for Realestate Agents, Insurance agents, or even mortgage brokers to keep track and stay on top of their sphere of influence at all times
  • The platform we discussed with prospects and customers had a lot to do with word of mouth and reaching even more people with marketing campaigns, email, and social media presence.

National Account Executive

Arrive Logistics
04.2016 - 05.2017
  • Arrive Logistics is a transportation service provider founded in July of 2014 proudly collaborating with shippers and carriers to deliver superior brokerage and transportation management services
  • We provide full scale in-house services from RFP execution, procurement of core carrier base to tracking and bill pay for businesses throughout the US
  • As a National Account Executive I am responsible for the following… -Managing the day to day operations of a book of business that generates over $68,533.46 dollars in annual revenue
  • Establishing productive, professional relationships with key personnel in carrier accounts
  • Meeting assigned targets for profitable sales volume and strategic objectives in accounts
  • Developing a thorough knowledge of the market and using this knowledge to quote competitively
  • Rate and lane negotiation
  • Sourcing new leads through outbound cold calls
  • Tracking loads during transit
  • Problem solving through issues that occur during transit and providing quick, effective solutions
  • Securing new accounts while managing and growing sales revenue of existing key accounts
  • Maintaining deep, working relationships with existing carriers in order to grow and keep business.

Marketing Specialist

Farmers Insurance
03.2015 - 08.2015
  • I worked with client development and nurturing leads in the insurance field
  • This job provided me with the opportunity to speak with clients and potential clients on a daily basis in order to better assist their needs, which helped us better understand our customer base
  • Cold calling and following up on hot leads was the primary task I was presented with almost daily.

Marketing Intern

Chica About Town
07.2014 - 07.2015
  • Helped coordinate and research information for a radio show, along with coordinating media marketing packages
  • Content development and elaborating on details was a huge part in this internship which taught me to pay attention to detail and double check the facts before we presented the information and topics at hand to our listeners.

Bar Manager

Boomerang Billy's
08.2010 - 07.2014
  • Inventory, Bartending, Food Handling, Scheduling, and Customer service

Marketing Intern

Cazares Driving School
09.2013 - 12.2013
  • Communications, helping with marketing promotions, organizing information

Customer service

Pacific Sunwear
03.2012 - 09.2012

Sales Associate

05.2008 - 06.2009
  • Provided customer service and assured that a customer made a purchase
  • In this job position I also learned how to handle transactions as well as made customers aware of sales and made them feel confident about their loyalty to pacific sunwear as well as their purchases.

Education

Bachelor of Business Administration (B.B.A - Marketing

The University of Texas
2014

Skills

  • Visitor and Customer Relations
  • Data Research and Analysis
  • Personnel Management
  • Sales Presentation

Timeline

Teammate

TaskUs
05.2021 - 10.2021

Customer Service Advocate/ Check

Advance Call Center Technologies, Bank of America
05.2020 - 05.2021

Customer Service Agent

Qualfon
05.2019 - 05.2020

Personal Banker/ Sales Associate

International Bank of Commerce
04.2018 - 10.2019

Account Executive

OutboundEngine
11.2017 - 04.2018

National Account Executive

Arrive Logistics
04.2016 - 05.2017

Marketing Specialist

Farmers Insurance
03.2015 - 08.2015

Marketing Intern

Chica About Town
07.2014 - 07.2015

Marketing Intern

Cazares Driving School
09.2013 - 12.2013

Customer service

Pacific Sunwear
03.2012 - 09.2012

Bar Manager

Boomerang Billy's
08.2010 - 07.2014

Sales Associate

05.2008 - 06.2009

Sales Representative/ Front Desk

Breakaway Cruises

Bachelor of Business Administration (B.B.A - Marketing

The University of Texas

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Danielle Watson