Danielle Watson-Brown
Washington,District of Columbia
Summary
Dynamic and attentive Personal Banker specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions and knowledgeable of branch operations and financial products to best support company and customers.
Overview
5
5
years of professional experience
Work History
Associate Personal Banker
Wells Fargo Bank
Washington, D.C.
07.2022 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Cross-sold bank products and services to meet customer needs and provide options.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Expanded client base by promoting new financial products.
Call Center Agent
NASA Federal Credit Union
Upper Marlboro, MD
03.2023 - 07.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Bank Teller
Wells Fargo Bank
Arlington, VA
06.2021 - 02.2022
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Reconciled cash drawer and resolved discrepancies.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Certified Trainer
Potbelly Sandwich Shop
Washington, D.C.
04.2019 - 05.2021
- Mentored junior employees to improve performance, food safety, and customer service.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Operated and sanitized kitchen and food preparation equipment.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
Undergraduate Assistant
University of the District of Columbia
Washington, D.C.
08.2020 - 12.2020
- Assisted faculty members with data collection for potential academic publications.
- Coordinated with faculty members to develop course syllabi and materials.
- Assisted with development and implementation of new course materials to enhance learning experience.
- Evaluated and interpreted data from experiments and surveys to support research projects.
Marketing Intern
University Of the District Of Columbia
Washington, D.C.
04.2019 - 10.2019
- Performed office administrative duties to enhance team cohesiveness.
- Assisted in creating written, video and image content for marketing channels.
- Shadowed meetings and observed marketing director to grow professional experience.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
Education
Bachelor of Arts - School of Arts and Science
University of The District of Columbia
Washington, D.C.12.2021
Skills
- Deposit Verification
- Clerical Support
- Administrative and Office Support
- Branch Operations
- Customer Satisfaction
- Cash Handling
- Reading Comprehension
- Financial Services
- Retail Sales Customer Service
- Microsoft Office
Affiliations
- Member of UDC Sigma Tau Delta Chapter (Alpha Epsilon Rho) HONORS
- Former President of Sigma Tau Delta English Club
- Member of University of the District of Columbia National Alumni Society (UDCNAS)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Call Center Agent
NASA Federal Credit Union
03.2023 - 07.2023
Associate Personal Banker
Wells Fargo Bank
07.2022 - Current
Bank Teller
Wells Fargo Bank
06.2021 - 02.2022
Undergraduate Assistant
University of the District of Columbia
08.2020 - 12.2020
Certified Trainer
Potbelly Sandwich Shop
04.2019 - 05.2021
Marketing Intern
University Of the District Of Columbia
04.2019 - 10.2019
Bachelor of Arts - School of Arts and Science
University of The District of Columbia