Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Weatherly

Prattville

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology, finance, real estate and scheduling. Ready to bring numerous years of relevant work experience to your team.

Overview

10
10
years of professional experience

Work History

Patient Access Specialist

C D Mitchell & Company (Cencora)
09.2024 - Current
  • Performs related duties as assigned, which could include well defined services generally performed by other program representatives (e.g. benefit verifications, Patient Assistance Program determinations).
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
  • Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.

Consumer Loan Specialist

Covington Credit
01.2021 - 05.2024
  • Work with past due customers to bring their account current through collections calls
  • Generated numerous valuable leads through outbound phone calls to local consumers and businesses.
  • Worked with processing department to successfully submit and finalize applications for installment loans.
  • Completed loan contracts by explaining provisions to applicant, obtaining signatures, and notarizations and collecting fees.

Customer Service Representative

Atento
08.2020 - 01.2021
  • Maintained solid customer relationships by handling questions and concerns with speed
  • Resolved customer complaints, managed database records, and drafted status reports on customer service issues
  • Schedules patient appointments and directs patients appropriately to the correct departments
  • Sending and receiving correspondence, data entry, and maintaining referral files

CSR/ Verification Specialist

Vdart Inc.
10.2019 - 08.2020
  • Manage calls inbound and outbound for healthcare.gov benefits for the state of MA
  • Managed verification of incoming proof documents involving following several critical steps to ensure legal compliance and accuracy
  • Handled customer complaints, provided appropriate solutions, and alternatives within the time limits, and followed up to ensure resolution
  • Independently and effectively resolves complex accounts with minimal supervision

Customer Service Representative

Sprint
07.2014 - 10.2019
  • Maintained customer accounts and satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Resolved issues such as billing, shipping, call scheduling, and product knowledge
  • Listen attentively to customer questions and concerns and responding promptly with a resolution
  • Participating in meetings with the customer service team to discover new communication tactics
  • Manage inbound and outbound calls, emails, and live chats

Education

High School Diploma -

Stanhope Elmore High School
Millbrook, AL
05-2014

Real Estate License Septemper - 2024

Martin & Fellows Real Estate School
Montgomery, AL

Skills

  • Advance Interpersonal Skills
  • Technical, and Live Chat Support
  • Advance use in Microsoft, Excel, Word, PowerPoint, and Outlook
  • Knowledgeable in Healthcare and Financing
  • Basic Analytics Skills
  • Front desk operations
  • Appointment scheduling
  • Data entry proficiency

Timeline

Patient Access Specialist

C D Mitchell & Company (Cencora)
09.2024 - Current

Consumer Loan Specialist

Covington Credit
01.2021 - 05.2024

Customer Service Representative

Atento
08.2020 - 01.2021

CSR/ Verification Specialist

Vdart Inc.
10.2019 - 08.2020

Customer Service Representative

Sprint
07.2014 - 10.2019

High School Diploma -

Stanhope Elmore High School

Real Estate License Septemper - 2024

Martin & Fellows Real Estate School

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Danielle Weatherly