Danielle Weatherspoon
Ridgeland,MS
Summary
Dynamic Fraud Prevention Specialist with a proven track record at Walmart, adept at employing analytical skills and fraud prevention strategies to resolve complex cases. Recognized for enhancing security measures and recovering lost funds, while fostering teamwork and collaboration to support colleagues in high-pressure situations. Committed to ethical standards and continuous improvement.
Overview
3
3
years of professional experience
Work History
Fraud Prevention Specialist
Walmart
03.2022 - 07.2023
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
- Reviewed and updated policies regularly to ensure compliance with industry standards and regulatory requirements related to fraud prevention.
- Worked closely with IT departments to ensure security systems were optimized for detecting and preventing fraud attempts, safeguarding company assets.
Sales Representative
Boost Mobile
03.2020 - 11.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Customer Service Representative
Entergy
12.2020 - 10.2021
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
Education
High School Diploma -
Correspondence Christian Cornerstone
Townsend, GA08.2020
Skills
- Cybersecurity awareness
- Analytical mindset
- Fraud prevention strategies
- Critical thinking
- Banking industry experience
- Transaction monitoring
- Ethical standards
- Investigation techniques
- Verbal and written communication
- Problem-solving
- Teamwork and collaboration
- Attention to detail
Timeline
Fraud Prevention Specialist
Walmart
03.2022 - 07.2023
Customer Service Representative
Entergy
12.2020 - 10.2021
Sales Representative
Boost Mobile
03.2020 - 11.2021
High School Diploma -
Correspondence Christian Cornerstone
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