Danielle Weaver
Buckeye
Overview
7
7
years of professional experience
Work History
Senior Human Resources Manager
Amazon
04.2022 - Current
- Develop strategies and initiatives to enhance and maintain employee satisfaction and retention
- Lead and manage remote team of 27 Human Resources Specialists providing coaching and guidance on employee interactions, issue resolution, and application of soft skills in a contact center environment
- Provide forward-thinking development opportunities that align with Amazon's company's objectives and values
- Day-to-day workforce management activities such as forecasting and scheduling
- Optimize the synchronization of company-wide procedures to achieve customer support KPIs while overseeing the efficacy of scheduling staff
- Monitor team workload, ensuring appropriate balance of volume, priority, and team alignment
- Manage staffing arrangements to align with workload demands, taking into account variables such as training and operational goals
- Assist in administration of performance management processes, providing guidance on goal setting and performance reviews
- Utilize HRIS systems to maintain accurate employee records, generate reports, and streamline HR processes
- Collaborate with cross-functional teams to implement process improvements and enhance HR service delivery
Human Resources Disability and Leave Specialist II
Amazon
08.2020 - 04.2022
- Managed and administered comprehensive disability and leave programs, ensuring compliance with FMLA, ADA, and relevant state regulations
- Collaborated closely with employees, supervisors, and medical professionals to facilitate leave requests, accommodations, and return-to-work plans
- Expertly reviewed medical documentation to determine leave eligibility and reasonable accommodation requirements, maintaining strict confidentiality
- Conducted educational sessions for employees and managers, enhancing understanding of leave policies, accommodations, and related processes
- Utilized HRIS systems to accurately document leave cases, track employee time-off, and generate compliance reports
- Coordinated with external partners, including healthcare providers and insurance carriers, to streamline leave management process
- Led development and maintenance of leave-related materials, including policy updates, FAQs, and process guides
- Played a key role in ensuring a positive employee experience during times of medical leave.
Human Resources Manager
ICUC
09.2018 - 09.2020
- Lead a team of 10 HR professionals in delivering strategic HR support to 1,000 employees
- Revamped onboarding program and enhancing new hire engagement
- Implemented performance management system, resulting in an increase in employee productivity and improvement in performance accuracy
- Designed and executed training programs that improved employee skills and contributed to an increase in overall team performance
- Conducted investigations, resolved employee relations issues, and ensured compliance with employment laws and regulations.
Community Manager
ICUC
10.2016 - 09.2018
- Managed and nurtured the assigned community, an online platform with over 1 million combined active members, fostering engagement and brand loyalty
- Developed and executed community engagement strategies, resulting in an increase in user participation
- Created and curated compelling content, including articles, videos, and discussion topics, to drive discussions and user-generated content
- Monitored and responded to user inquiries, feedback, and concerns, maintaining a high level of user satisfaction
- Collaborated with cross-functional teams, including Marketing, Product, and Customer Support, to align community initiatives with business goals
- Analyzed user data and engagement metrics, providing insights and recommendations to improve the community experience.
Education
Salesforce Administration by Correlation One -
11.2023
High School Diploma -
Oceanside High School
06.2011
Skills
- Salesforce
- PeopleSoft
- MS Office Suite
- Google Suite
- Hiring & Onboarding
- Payroll
- HRIS
- Employee Relations
- Dayforce
- Performance Assessment
- ADP
- Payroll Administration
Websites
Timeline
Senior Human Resources Manager
Amazon
04.2022 - Current
Human Resources Disability and Leave Specialist II
Amazon
08.2020 - 04.2022
Human Resources Manager
ICUC
09.2018 - 09.2020
Community Manager
ICUC
10.2016 - 09.2018
Salesforce Administration by Correlation One -
High School Diploma -
Oceanside High School