Danielle Wallace
Port Orchard,WA
Summary
Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task. Versatile team member offering over Number years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active. Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to Number pounds. Devoted Merchandiser knowledgeable about products and eye-catching display strategies. Organized, hardworking and focused on driving sales through optimized merchandising. Proven success in planning and multitasking to accomplish challenging targets. Detail-oriented Retail Merchandiser talented in monitoring inventory levels and predicting product demand. Monitors supply levels and product marketing for optimal sales. Skillful in creatively conceptualizing and building artistic framework around any given assignment. Pays close attention to detail and creates displays which engage and intrigue. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships. Talented Job Title well-versed in stocking merchandise and planning promotional displays. Demonstrated success in collaborating with store and advertising management to create and deploy successful merchandising strategies for seasonal and promotional needs. Offering Number-year background marketing products within stores to maximize product profitability. Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations. Highly skilled Brand Ambassador with Number years of expertise in driving sales through creative marketing initiatives. Strengths include communication skills, knowledge of social media and brand influence with potential customers through friendly conversation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Field Merchandiser
SAS Retail Services
02.2020 - 05.2023
- Merchandised cases from back room to sales floor by filling display units or shelves with products.
- Installed and placed permanent and paper point of sale materials.
- Tidied up shelves and displays by knocking down boxes and disposing of waste.
- Maintained awareness of product knowledge information, merchandise promotions and advertisements set forth by marketing team.
- Rotated products and removed defective and out-of-date products.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Verified products appeared at correct locations in proper quantities.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Established strong vendor relationships to maintain and support business.
- Conducted regular store audits to verify compliance with company policies.
- Implemented sales strategies to generate leads and maximize profit margins.
- Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.
Cashier/ Gas Station Attendant
Belfair Grocery/Chevron
07.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Collaborated with cross-functional teams to identify and address customer needs.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained clean and orderly work station.
- Cleaned up gas and other spills in accordance with spill procedures.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Built trustful relationships with customers to encourage return visits.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Maintained inventory of all saleable items.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Promoted special offers and discounts to customers to maximize sales.
- Counted nightly income, categorizing, and sending to bank on weekly basis.
- Followed safety protocols while working, avoiding accidents and injuries.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Trained and mentored new employees on company procedures and safety protocols.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Monitored and maintained organized work space, confirming efficient operations.
- Removed safety hazards, soiled items, and trash from customer areas.
- Responded to all customer inquiries thoroughly and professionally.
Office Assistant
Puget Sound Evergreen
09.2018 - 12.2019
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Delivered clerical support by handling range of routine and special requirements.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Scheduled and coordinated travel arrangements for office staff members.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Assisted with budgeting and financial management to keep office operating within budget.
- Monitored security to help maintain equipment, data and information safety.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited and proofread documents for accuracy and completeness.
- Coordinated and scheduled meetings and appointments.
- Purchased and maintained office supplies.
- Created and maintained detailed records of all office activities.
- Supported staff on special assignments and ad hoc projects.
- Assisted with onboarding of new employees.
- Compiled and analyzed data to produce reports.
- Edited documents to keep company materials free of grammar errors.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Monitored and tracked budgets and expenses.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Coordinated travel arrangements for staff members.
Asst. Lead Cashier
Scott McClendon's Ace Hardware
07.2007 - 10.2010
- Trained employees on safety, environmental and regulatory guidelines and verified compliance.
- Maintained quality and cleanliness of work area and equipment.
- Prepared and maintained daily department production targets, staff schedules, vacation schedules and attendance and disciplinary records.
- Notified plant management of employee conduct requiring corrective or disciplinary action.
- Organized and directed daily production, balanced local resources to achieve safe completion of batches and recommended improvements to production.
- Earned trust of others through open, honest communication and reliable follow-through.
- Coordinated and supervised staff and continuously evaluated performance.
- Arranged development and delivery of updated training for staff.
- Maintained confidentiality of company information.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Observed packing operations to verify conformance to specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
C.N.A
Self Employed Services
06.2001 - 04.2007
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Educated patients and family members on best home care practices for healing and recovery.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
- Supported needs of Number+ residents under long-term care.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Delivered high-quality care to Type patients in hospital facility.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Medical Biller and Coder
MultiCare
05.1997 - 06.2000
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Verified signatures and checked medical charts for accuracy and completion.
- Created and maintained up-to-date patient medical records to enable tracking history and preserve consistent information.
- Performed on-site coding audits to determine accuracy and compliance with coding guidelines.
- Monitored changes in coding regulations to provide recommendations for compliance.
- Trained and mentored junior coders to support growth and development amd apply high-quality coding practices.
- Generated reports to identify coding trends and discrepancies.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Followed up with medical staff regarding missing information in patient records.
- Verified accuracy of patient information in medical records.
- Input data into computer programs and filing systems.
- Scanned and uploaded medical records into electronic medical records system.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
- Maintained accuracy, completeness, and security for medical records and health information.
- Followed exact procedures for handling transfers and other releases of medical records.
- Researched and resolved medical record discrepancies.
- Transcribed and entered patient medical information into electronic medical records systems.
- Assisted in preparation of medical reports for external parties.
- Processed and tracked requests for medical records from external organizations.
- Generated and maintained statistical data related to medical records.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Tracked and monitored requests for medical records release.
- Assisted in training new staff on medical record processing and filing procedures.
- Sorted and distributed incoming and outgoing medical records.
- Developed and implemented new filing system for medical records to improve efficiency.
- Identified new methods to optimize medical records management.
Publication Assistant
Frank Russell Company
01.1995 - 05.1997
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited and proofread documents for accuracy and completeness.
- Coordinated and scheduled meetings and appointments.
- Created and maintained detailed records of all office activities.
- Assisted with onboarding of new employees.
- Purchased and maintained office supplies.
- Compiled and analyzed data to produce reports.
- Supported staff on special assignments and ad hoc projects.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Edited documents to keep company materials free of grammar errors.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Monitored and tracked budgets and expenses.
- Coordinated travel arrangements for staff members.
Education
Bachelor's - Business Administration
Colorado Technical University
Colorado Springs, COLicense With Washington State - Nursing Asst
Martha And Mary Healthcare Center
Poulsbo,Wa06.2001
Certificate - Medical Claims Billing Specialist
Bates Technical College
Tacoma, WA02.1999
Associates - Accounting/Business Management
Portland Community College
Portland, OR09.1993
Skills
- Shelf Maintenance
- Analytical Skills
- Data Collection
- Product Ordering
- Customer Service
- Visual Merchandising
- Stock Rotation
- Problem Solving
- Market Research
- Product Promotion
- Store Layout
- Sales Techniques
- Teamwork Abilities
- Space Planning
- Computer Literacy
- Brand Awareness
- Relationship Building
- Merchandise Display
- Attention to Detail
- Loss Prevention
- Time Management
- Category Management
- Inventory Management
- Product Knowledge
- Adaptability
- Stock Replenishment
- Cost Analysis
- Vendor Relations
- Pricing Controls
- Active Listener
- Supplier Audits
- Store Maintenance
- Customer Relationship Management (CRM)
- Retail Sales Professional
- Maintaining Stock Levels
- Expert in Adobe Photoshop
- Markdown Procedures
- Retail Knowledge
- Friendly and Outgoing
- Pricing and Shelf Labeling
- Product Inventory Counts
- Pricing and Signage Updates
- Reliable and Punctual
- Presentation Customization
- Consultative Sales
- Marketing Strategies
- Product Demonstrations
- Lead Generation
- Merchandise Sales
- Scheduling
- Display Set up and Arrangement
- Quality Assessment
- Product Research
- Relationship Management
- Materials Inspection
- Word Processing
- Microsoft Office
- Rapport Building
- Influential and Persuasive
- Decision-Making
- Problem-Solving
- Exhibition Arrangement
- Administrative Functions
- Large Crowd Management
- Competitor Research
- Product Recommendations
- Demonstrator Training
- Team Player
- Creative Thinking
- Sales and Marketing
- Teamwork and Collaboration
- Public Speaking
- Revenue Generation
- Computer Operation
- Sales Documentation
- Business Development
- Performance Monitoring
- Critical Thinking
- Customer Relations
- Employee Development
- Product Demonstration
- Competitor Analysis
- Flexible Schedule
- Shelf Stocking
- Work Planning and Prioritization
Timeline
Cashier/ Gas Station Attendant
Belfair Grocery/Chevron
07.2021 - 01.2022
Field Merchandiser
SAS Retail Services
02.2020 - 05.2023
Office Assistant
Puget Sound Evergreen
09.2018 - 12.2019
Asst. Lead Cashier
Scott McClendon's Ace Hardware
07.2007 - 10.2010
C.N.A
Self Employed Services
06.2001 - 04.2007
Medical Biller and Coder
MultiCare
05.1997 - 06.2000
Publication Assistant
Frank Russell Company
01.1995 - 05.1997
Bachelor's - Business Administration
Colorado Technical University
License With Washington State - Nursing Asst
Martha And Mary Healthcare Center
Certificate - Medical Claims Billing Specialist
Bates Technical College
Associates - Accounting/Business Management
Portland Community College