Danielle West
Los Angeles,CA
Summary
Highly-motivated Deputy Probation Officer II with 22 years experience in the criminal justice system, including case management, and field supervision. Seasoned professional with excellent communication, organization and interpersonal skills. Effective at managing difficult cases and making sound, educated decisions. Creative and practical problem solver. Focused on encouraging offenders to rise above obstacles and accept life's challenges. Extensive training in motivational interviewing. Remains calm under pressure and works well in fast-paced, team-based environments.
Overview
26
26
years of professional experience
Work History
Deputy Probation Officer II
Los Angeles County Probation Department
2001.04 - Current
- Improved offender rehabilitation by developing and implementing personalized probation plans.
- Enhanced community safety by conducting thorough risk assessments for probationary clients.
- Reduced recidivism rates with proactive case management strategies and regular progress evaluations.
- Ensured compliance to probation conditions, promptly addressing any violations or concerns.
- Collaborated with treatment providers for effective service coordination and offender support.
- Maintained accurate and detailed case documentation, allowing for informed decision-making in court proceedings.
- Facilitated positive behavioral change through regular meetings, goal setting, and resource referrals.
- Promoted successful reintegration into society by assisting offenders in securing employment and housing resources.
- Strengthened interagency partnerships to enhance information sharing and collaborative problem-solving efforts.
- Provided expert testimony in court hearings, contributing to fair sentencing decisions based on individual case factors.
- Developed targeted intervention plans, addressing specific criminogenic needs of each probationer.
- Conducted home visits to assess living environments and provide additional support as needed.
- Supported offender families by connecting them with appropriate community services and resources.
- Established trusting relationships with probationers, fostering open communication channels for constructive guidance and feedback.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of probation services.
- Assisted in training new deputy probation officers, sharing knowledge and expertise for a stronger department workforce.
- Actively contributed to departmental policy revisions to ensure alignment with current trends and evidence-based approaches within the field of correctional supervision.
- Collaborated closely with local law enforcement agencies to address public safety concerns related to at-risk individuals under supervision.
- Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
- Completed reports on behalf of court and associated legal entities.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Supervised offenders to reduce risk to community.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Wrote progress reports and testified under oath at court hearings.
- Maintained compliance with all legal statutes, policies and procedures.
- Conducted investigations into violations and other allegations.
- Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.
- Adhered to legal requirements by performing office, home and employment visits.
- Evaluated people on probation to determine best course of rehabilitation.
- Built relationships with defendants and offenders, assessing living conditions and case background information.
- Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes.
- Initiated crisis intervention by following official crisis communication plans and training.
- Interpreted legal concepts and issues to complete and close out cases.
- Helped resolve probationer issues with housing, employment and healthcare.
- Observed residents for compliance and behavior issues.
- Gathered information from people in community, family members and agencies about conduct of probationers.
- Referred felony and misdemeanor offenders to necessary community resources.
- Oversaw administration of DNA indexing and drug and alcohol screenings for offenders.
- Suggested special community service rehabilitation programs to help further support offenders.
- Screened offender referrals and completed intake interviews and paperwork.
- Interpreted data from various assessment tools to determine appropriate level of supervision.
- Coordinated community and job placement resources.
- Researched each case thoroughly to strengthen case outcomes.
- Compiled information from law enforcement and conducted interviews with youth offenders.
- Tracked assigned juvenile movements and adherence to probation requirements.
- Handled over 30 full-cycle caseloads per month.
- Transported and monitored offenders on probation and parole for compliance with court protocols.
- Performed thorough legal research to strengthen case arguments.
- Verified social and legal history information of individual probationers.
- Monitored minors, guardians and non-custodial family members.
- Arranged and implemented offender prison release programs.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
- Developed case reports detailing inmate history and likelihood of committing another crime.
- Arranged substance abuse rehabilitation for offenders.
- Performed routine home inspections and drug tests for offenders on parole.
- Provided court testimony to support court decisions.
- Served as court liaison by attending court hearings and presenting reports and recommendations.
- Conducted pre-sentence investigations by doing in-depth research and compiling police reports.
Student Worker
Los Angeles County Public Health Department
1998.08 - Current
- Enhanced campus services by efficiently organizing and distributing resources to various departments.
- Streamlined office processes for improved efficiency by managing paperwork, filing systems, and maintaining databases.
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
- Boosted student engagement in campus activities by actively promoting events and programs through social media and on-campus marketing efforts.
- Collaborated with team members to execute successful campus events, ensuring smooth operations from planning to execution.
- Assisted in research projects by collecting data, conducting literature reviews, and compiling findings for presentation to faculty or supervisors.
- Supported academic success by proactively offering tutoring services in specific subject areas, resulting in higher grades for participating students.
- Aided professors in managing large classes by grading assignments promptly and accurately, allowing timely feedback for students'' improvement.
- Facilitated library operations through diligent cataloging of materials, enabling easy access for the college community.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
- Exceeded expectations in work-study role by completing tasks ahead of deadlines consistently, earning praise from supervisors.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Provided valuable input during department meetings, often contributing ideas that led to improvements in workflow efficiency or student satisfaction levels.
- Maintained detailed records of financial transactions as part of bursar''s office team responsibilities, ensuring accurate accounting practices across all departments.
- Implemented new scheduling system for study rooms within the library that increased utilization rates among students needing group study spaces.
- Improved communication between students and administration by serving as a liaison during student council meetings or other official functions where representation was needed.
- Increased accessibility to academic resources for students by maintaining updated information on department webpages and online platforms.
- Assisted in the development of new campus initiatives, contributing ideas and researching potential best practices in order to achieve desired outcomes.
- Provided support during exam periods by proctoring tests and ensuring adherence to established policies, creating a fair testing environment for all students.
- Upheld campus safety standards through regular participation in training sessions and serving as an informed resource for fellow student workers.
- Worked in team environment to maintain high levels of productivity.
- Took and followed detailed directions from others.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
- Regularly communicated with management to provide feedback and updates.
- Collaborated with team members to develop strategies in increasing customer satisfaction.
- Took meeting notes and compiled paperwork to support department.
- Addressed and resolved customer complaints to establish trust and increase loyalty.
- Operated cash register to manage payments and provide receipts for proof of transaction.
- Priced and stocked products to maintain organized inventory and stock.
- Completed research, compiled data, and assisted in timely reporting.
- Trained new employees to apply best practices and comply with store policies and procedures.
- Operated and maintained machinery and equipment to manage functionality and performance.
- Picked, sorted and processed customer orders to manage order fulfillment and increase sales.
- Processed returns and exchanges purchased by customers to provide assurance and manage expectations.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Created and managed project plans, timelines and budgets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
- Observed packing operations to verify conformance to specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Education
Associate of Arts - General Studies
West Los Angeles College
Culver City, CA09.2005
Bachelor of Arts - Human Services
Cal Dominguez State Hills
Carson, CA12.2002
Skills
- Critical Thinking
- Multitasking Abilities
- Report Writing
- Time Management
- Case Management
- Interpersonal Communication
- Courtroom Testimony
- Crisis Intervention
- Behavior Modification
- Computer Proficiency
- Team Collaboration
- Record Keeping
- Risk Assessment
- Ethical Conduct
- Offender Supervision
- Cultural Competency
- Active Listening
- Decision Making
- Policy Enforcement
- Professional Boundaries
- Motivational Interviewing
- Public Speaking
- Problem Solving
- Conflict Resolution
- Organizational Skills
- Attention to Detail
- Delinquency Monitoring
- Community Service Programs
- Interviews
- Court Procedures
- File Reviews
- Substance Abuse
- Risk and Needs Assessments
- Efficiency
- Data Gathering
- Exceptional Communicator
- Fluent in English
- Investigations
- Interdepartmental Collaboration
- Group Therapy
- Home Inspections
- Case Planning
- Motivational
- Proficient in WORD/EXCEL
- Community Resources
- Drug Testing
- Search and Seizure Procedures
- Training and Mentoring
- Progress Evaluation
Timeline
Deputy Probation Officer II
Los Angeles County Probation Department
2001.04 - Current
Student Worker
Los Angeles County Public Health Department
1998.08 - Current
Associate of Arts - General Studies
West Los Angeles College
Bachelor of Arts - Human Services
Cal Dominguez State Hills
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